Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,742 reviews
HDISSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 337 reviews with 3 stars · Clear filters
Satisfied with delivery and privacy, but your products are expensive. Depends overnight , I can get 48 at Rite Aid for $23
By Kathleen
Response from HDIS· Mar 20, 2017
Thank you so much for your feedback. A customer care representative will give you a call regarding ways to save money with HDIS.
The order, delivery and product was great. However, after signing up I have been bombarded with your email ads.
By Frederick
Response from HDIS· Mar 1, 2017
Thank you for your business. We will remove you from our email list and you will no longer receive our weekly promotions. If you would like to re-subscribe, please contact us and let us know.
I had samples sent to me to try. I was happy with the samples but I tried to order reassure overnight briefs but the order I entered turned out to have tabs on the sides. The second order I placed were briefs but are for daytime and did not seal around the legs. I can return the items I did not use but I have to pay the shipping.
By James
Response from HDIS· Feb 27, 2017
Thank you for your feedback! A customer care representative will give you a call to discuss what products would work best for your needs. Thanks!
At first I received a message that my order was being delivered on 2/17, which was impossible because I had placed it 2/16. The next date of deliver was 2/23. I finally received it 2/24. Our post office is not the greatest. The product appears satisfactory but is pricey. Cheaper in the stores.
By Shoshanah G.
Response from HDIS· Feb 27, 2017
Thank you for your feedback! We are sorry for the shipment confusion. A customer care representative will give you a call to discuss scheduling your deliveries so that you know exactly when your shipment will arrive!
I can purchase this same product for less, you're charging 2.5x what I have purchased it for in the last month.
By John
Response from HDIS· Feb 8, 2017
Thank you so much for your feedback. A customer care representative will give you a call to discuss your order.
Seemed like as excellent experience online. Then, I kept getting notes saying shipping times were delayed because of northern weather.
By Jo K W.
Response from HDIS· Feb 8, 2017
Thank you so much for your feedback! A customer representative will give you a call today to check on the status of your order.
Good product!
By Robert
Response from HDIS· Feb 7, 2017
Thank you for your feedback. We appreciate your business!
the local store stopped carrying the wide taped tena's also. i've tried twice to get the correct ones
By Thomas
Response from HDIS· Feb 3, 2017
Thank you so much for letting us know. A customer care representative will give you a call to discuss options.
