Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,742 reviews
HDISSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 323 reviews with 1 star · Clear filters
My products came from the US Postal service not FedEx so they are not Discreet, I was suppose to have 2 boxes and only 1 came, I am now on the phone to find out where the other is and have been on hold for 20 minutes.
By Lynette
Did not receive items ordered. Replacement maybe but not notified of change prior to shipment
By Mary
HDIS is proud of sending supplies in boxes that do not indicate what is inside. However, after going to their website, my computer has been plastered with diaper ads! I will not use their site again.
By Terry
Response from HDIS· Aug 9, 2017
Thank you for the feedback. You can opt of our ads here: http://www.networkadvertising.org/choices/#completed Thanks!
it not helping at all i had a big run around just to get two bags of pampers . i would stay in my local stores i least they have sales
By Margarita R.
Response from HDIS· Aug 8, 2017
Thank you for letting us know. A customer service representative will give you a call!
Package said delivered to front door but it wasn't there so, item paid for and anticipated but not received.
By Shirlee
Response from HDIS· Jul 25, 2017
Thank you so much for letting us know. A customer care representative will give you a call and track down your package.
The shipment was extremely prompt. I do not understand your pricing methods. I found your prices to be extremely high. It is significantly less to purchase through retail. I see no justification for your outrageously high prices. Shipment is not worth it. I will place no further orders.
By Colleen
Response from HDIS· Jul 21, 2017
Thank you so much for your feedback. A customer care representative will give you a call to discuss options to save money.
People were friendly, website seamed to work o.k. but I had two orders delivered that were not what I ordered. So I have to rate you bad.
By Janie
I placed my order on July1st, and I still don't have it. I would not recommend your company
By Ken
Response from HDIS· Jul 10, 2017
Thank you for your feedback. A customer care representative will look into your order and give you a call!
