Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,742 reviews
HDISSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 323 reviews with 1 star · Clear filters
You sent too many ads for products I consider to be of dubious use so it makes me distrust your judgment.
By Mari
Response from HDIS· Oct 9, 2017
Mari, Thank you for your feedback. A customer care representative will give you a call!
Very poor quality on FDepends underwear with tabs. 2 out of 6 tabs would not stick and needs a full elastic around the waist. Very poor. I wish samples on underwear were available. I was able to get samples on pads - nice. But accidents require more protection than just pads.
By Guy M.
Response from HDIS· Oct 6, 2017
Thank you for your feedback. A customer care representative will give you a call to discuss other options that may work better for your needs!
You should make it very clear before placing order that items opened are NOT returnable.
By Joyce
Response from HDIS· Oct 3, 2017
Thank you for your feedback! We appreciate your business.
Too invasive
By Hal
Response from HDIS· Sep 26, 2017
Thank you for your feedback.
HDIS charged me more than twice the price I paid retail for the same product! When I confronted them, they responded that they "charge a bit more because of the convenience of shopping online and free shipping". Are you kidding me. I'm never shopping with them again.
By Disgusted B.
Response from HDIS· Sep 25, 2017
Thank you for your feedback.
not good still did not get my order
By Marlene
Response from HDIS· Sep 20, 2017
Thank you for your feedback. I am so sorry to hear that you have not received your order. The order will arrive on 9/22. Please give us a call if you have any questions: 1-800-269-4663.
Plastic pants were not true to size. They were too small. Order larger. Would not give me any credit back. No refunds even though it tore.
By Norma
Response from HDIS· Sep 18, 2017
Thank you for your feedback. A customer care representative will give you a call!
Product is fine ,is as advertized. Shipping times are redicules. Eight days! Give me a break here.
By Robert
Response from HDIS· Sep 12, 2017
Thank you for your feedback! We appreciate your business! A customer care representative will be in touch with you about scheduling deliveries to save time and money.
