Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,742 reviews
HDISSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 193 reviews with 2 stars · Clear filters
They are no better than what I can get at the local drugstore. I had assumed from the "dry" reviews that urind woudl not leak into the bedclothes with there. But it did, just the same.
By NO name to be D.
Response from HDIS· Jul 5, 2016
Thank you so much for your review. A customer care representative will call you to discuss other options to keep you dry!
I wish they had pictures of pads themselves, including profile side views, so I could see thickness.
By Alison A.
Response from HDIS· Jun 15, 2016
Thank you for your feedback. We appreciate your business!
Ordered Depends Shields. Expected 2 boxes for the price. Found out price was for 1 box. Found same box at Kroger for HALF the price. Don't expect any more orders from me. Will also notify my friends.
By Alan's W.
Response from HDIS· Mar 30, 2016
Thank you for your feedback. A customer care representative will be in touch with you.
Ordered two jars of lotion and they were shipped loose in a box. One of the jars broke during shipping and a third of its content leaked out making a mess inside the box.
By Daniel
Response from HDIS· Mar 25, 2016
Thank you so much for your feedback. A customer care representative will call you today!
The sample pack did not include all types of men's bladder control products as expected.
By Raymond
Response from HDIS· Feb 29, 2016
Thank you for your feedback! A customer care representative will call you to follow up on your order.
I am dissatisfied with the cost of the product. I can purchase locally for less than on this site.
By Priscilla
Response from HDIS· Feb 2, 2016
Thank you for your feedback. We have products for all budgets, and a customer care representative will give you a call regarding other options. Thanks!
I returned my purchase because the cost was almost twice as much as going to my local Fred Meyer or Walmart for the same products.
By Diane
Response from HDIS· Jan 21, 2016
Thank you for your feedback! We have products for all budgets, and a customer care representative will call you to discuss options.
When I order the sample packs I ask for size X-Large and you're sent me a lot more request Large size and there for I'm very unsatisfied.
By Mary
Response from HDIS· Jan 18, 2016
Thank you for your feedback. A customer care representative will give you a call to make sure you receive the correct size samples. Thanks!
