Order substituted by HDIS
Order substituted by HDIS. Items sent that were not ordered. "Bait and switch"
By Robert C.
Response from HDIS· Oct 22, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,742 reviews
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HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 323 reviews with 1 star · Clear filters
Order substituted by HDIS. Items sent that were not ordered. "Bait and switch"
By Robert C.
Response from HDIS· Oct 22, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
My husband said washable underwear felt like he was in a wet bathing suit all day. They did not keep his pants dry.
By Marquita
Response from HDIS· Oct 18, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
I ordered six bottles of lotion and two had spilled out in the box. They were sent in a very large box with no packaging causing the bottles to move around and the tops came off. This was the worst service I have receive from your company. (note. this is not my first order)
By Cordia
Response from HDIS· Oct 15, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
While the product I bought is excellent, the price is terrible. I can get these same pads at Wal Mart for approx $ .30 ea while the cost for the same product from HDIS is $ .55 ea. Very disappointing. I will be buying these pads at WalMart.
By Marilyn
Response from HDIS· Oct 8, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
I was under the impression that my purchase would be comparable to what I would pay in a retail store. That was not the case I believe I paid almost twice as much. Needless to say I probably will not be ordering again.
By Anthony
Response from HDIS· Sep 25, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
It took 10 days for my order to reach my 87 yr old MOTHER. Might rethink your service. My first order was received within 2 days.
By Wendy
Response from HDIS· Sep 24, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
Panties run big and they leak.
By Marty
Response from HDIS· Sep 19, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
Was sent wrong size Way over priced. Bought same product for 1/3 of cost
By Ellen
Response from HDIS· Sep 18, 2018
Thank you for your feedback. A customer care representative will reach out to you today!