Easy to order
Easy to order. Would have rated higher but the order shipped a full 7 days after I ordered.
By Marcy
Response from HDIS· Sep 28, 2018
Thank you for your feedback. We appreciate your business!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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5,742 reviews
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HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 337 reviews with 3 stars · Clear filters
Easy to order. Would have rated higher but the order shipped a full 7 days after I ordered.
By Marcy
Response from HDIS· Sep 28, 2018
Thank you for your feedback. We appreciate your business!
The products I ordered were fine - just as ordered. But it took a week to get this order to me. A week. I ordered these products on a Tuesday and didn't receive my order until the following Tuesday. In these days, that is very slow. So I'd say, if you have plenty of time, order from HDIS. They will send you the right products. Just make sure you have plenty of time before you need them.
By Deanna
Response from HDIS· Sep 27, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
The order I received this time was fine. Last order they shipped to wrong address and were not cooperative about paying for return shipping . They sent to wrong address and they want me to pay the $30.00 shipping to return.
By Angela
Response from HDIS· Sep 27, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
I have seen ads for HDIS for many years and decided I would try ordering from them. Won't be doing that again. First, it took a week for my order to arrive at my home. Second, and most important was the pricing. I purchased 2 pks of the same underware from Amazon for $48.78 total. HDIS sent me 1 pkg (half the quantity) for $47.98. I have never paid that for a single pkg or 28 before.
By twocatsmom
Response from HDIS· Sep 25, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
Product ordered was unreturnable. Product was too small and does not fit. Compression socks.
By Gale
Response from HDIS· Sep 25, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
Never had to wait long for an order before.
By Debbie
Response from HDIS· Sep 18, 2018
Thank you for your feedback. We appreciate your business!
The products are great. The website ordering process is HORRID. I put in the item number and it says no product matches. I try name from the bag and it says no product matches. It really needs to be reworked.
By Dyan
Response from HDIS· Sep 14, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
Great products are available through this company and shipping is quick. However, customer service does not meet my expectations. There's no e-mail notifying me of shipment or providing a tracking number. There's no response to my e-mail questions to CS. I hope to find another supplier for what I order.
By Marcy
Response from HDIS· Sep 11, 2018
Thank you for your feedback. A customer care representative will reach out to you today!