Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,742 reviews
HDISSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 323 reviews with 1 star · Clear filters
For the third time I am having to return a order because your online order program is one of the worst I have ever used.
By Dale
Response from HDIS· Apr 24, 2019
Thank you for your feedback. A customer care will give you a call to assist you over the phone.
Second time what I received is not what the sample was.
By Mary
Response from HDIS· Apr 3, 2019
Thank you for your feedback. We appreciate your business. A customer care representative will look into this issue and give you a call.
The product was received correctly, but I've asked numerous times to only email/place invoices in the box. I specifically said not to mail my invoices because this is not discreet. They sent an invoice by mail again!
By David
Response from HDIS· Mar 29, 2019
Thank you so much for your feedback. A customer care representative will look into this and give you a call.
You were my favorite vendor until my last several orders. Problems occurred recently: sending wrong sizes, absorbencies. My last order broke my camel back: Instead of delivery within 2 or 3 days as it has been for the last seven years, it is up to 2 full weeks now, and no box in sight. It would have been nice to be told that the delivery time had changed before I placed the order. I am so sorry that everything has changed at HDIS. Meanwhile, I have found diapers as absorbent as the Premium Reassures for more than half off the price. .....
By Patricia
Response from HDIS· Mar 14, 2019
Thank you for your feedback. A customer care representative will look into your order and give you a call!
Prices are outrageous. Get the same products at Walmart for half the price. Will not be buying anything from this site.
By Valued C.
Response from HDIS· Mar 6, 2019
Thank you for your feedback. We offer products for all price points. A customer care representative will give you a call to discuss how to save money!
Did not receive what I ordered.
By Des
Response from HDIS· Mar 1, 2019
Thank you for your feedback. We will be glad to assist you. A customer care representative will give you a call to get you the correct products.
The prices are outlandish. I paid double of what I pay at Walgrens. I thought I was getting 2 cases of 48 for $57.00. Nope....just one. Never again.
By Kathleen
Response from HDIS· Feb 26, 2019
Thank you for your feedback. We have products for all price points, and customers can save money by scheduling their deliveries. A customer care representative will give you a call to discuss other options!
I like the products that we ordered. BUT ordering on line is ungodly. It took over an hour to order 2 items👿.
By Cherie
Response from HDIS· Feb 19, 2019
Thank you so much for your feedback. A customer care representative will give you a call to discuss how to save money by scheduling your next delivery, and we'd love to get more details regarding your online experience.
