Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
365 reviews
Hawaii Car TransportSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hawaii Car Transport is a leading provider of vehicle shipping services to and from Honolulu, Hilo, Kahului, Kona and Nawiliwili. At Hawaii Car Transport, our goal is to make vehicle shipping to and from Hawaii as easy and cost effective as possible.
Hawaii Car Transport (hawaiicartransport.com) has 365 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
365 approved reviews, newest moderated first
Very user friendly. When you ship a car that far, you want transparency and good customer service. They provided both.
By Dan
Response from Hawaii Car Transport· Sep 2, 2026
We appreciate you taking the time to share your experience! We understand how important transparency and communication are when coordinating a long-distance vehicle shipment. We’re glad our team was able to provide the support and clear communication you were looking for throughout the process.
The whole experience was very pleasant, and we are very happy with the ease of drop-off and pick-up. Thank you!
By Leslie
Response from Hawaii Car Transport· Aug 31, 2026
We’re so glad to hear you had a positive experience with us! It’s great to know the process was easy and convenient from start to finish. We truly appreciate your business and your feedback!
Took care of everything from drop off to delivery
By Dwight
Response from Hawaii Car Transport· Aug 28, 2026
We’re glad to hear you had such a positive experience with our team. It’s great to know everything was handled efficiently from start to finish. We appreciate you choosing us and taking the time to share your feedback!
I recently shipped my 2015 Jeep Grand Cherokee with Hawaii Car Transport, and once again, they delivered outstanding service! This was actually my 5th shipment with them, and it was another completely successful experience. From start to finish, the team was professional, responsive, and kept me informed at every step of the journey. My vehicle arrived safely and right on schedule. I keep coming back because they make the entire process hassle-free every single time. I highly recommend their services!
By Pedro J.
Response from Hawaii Car Transport· Aug 24, 2026
We truly appreciate you choosing us for your fifth shipment! It means a lot to know you’ve continued to have positive experiences and that our team has consistently provided the communication and service you expect. We’re grateful for your continued trust and recommendation, and we look forward to assisting you again in the future!
I appreciated the updates of where my car was and the speedy delivery
By Hulita
Response from Hawaii Car Transport· Aug 24, 2026
We’re glad to hear that the updates throughout the shipment were helpful and that your vehicle arrived quickly! Keeping our customers informed is an important part of the experience, and we appreciate you taking the time to share your feedback. Thank you for choosing Hawaii Car Transport.
Super easy to schedule. Wait times when calling can sometimes be long. Great communication with frequent updates updates. Best of all, my car was picked up at my home and arrived at the port right on schedule.
By Sheila
Response from Hawaii Car Transport· Aug 19, 2026
We’re glad to hear scheduling was easy and that you appreciated the communication and regular updates throughout the process. We also appreciate your feedback about the wait times when calling and will keep that in mind as we work to improve the customer experience. Thank you for choosing us to arrange your vehicle shipment!
I was always able to get in contact with someone from Hawaii Car Transport if I had any issues, and their system made it super easy to track my vehicle from start to finish. I would 100% use them again!
By Jordan
Response from Hawaii Car Transport· Aug 14, 2026
We truly appreciate your positive feedback about our communication and tracking system! We’re glad to know you had a 5-star experience and look forward to helping coordinate your transport again in the future!
The ability to confirm myself over the phone a certain way with one of the female staff members was very disturbing the way she treated me over the phone was not of a concerned company to take care of its customers so much so that I was 99.9% going to change the transport company because of her rudeness towards me as a customer. Also getting my car and inspecting the inside of my car a day after thinking everything would be OK, I found personal item that was removed from the car, I contacted the company after retrieving my car and noticing the item was lost, yet I haven’t heard anything from anyone. I can understand that nobody wants to own up to stealing the item in my car and not wanting to pay for the stolen item but if they at least have a decency to reach out to me to apologize that would be enough, but no one took the time to even reach out to me a week after retrieving my car and emailing the company.
By Ken
Response from Hawaii Car Transport· Aug 14, 2026
We’re sorry to hear that you were disappointed with your experience, and we especially apologize for the communication you received after reaching out to us. We also attempted to contact you by phone to discuss your concerns and provide additional information. Prior to transport, we call customers to review the transportation requirements, including that personal items are not permitted inside the vehicle. The port will not accept a vehicle with personal belongings inside and may require those items to be removed. This is also clearly outlined in the Terms of Agreement that you signed, which states: “Personal property and effects are not permitted and shall NOT be left in Vehicle. Company is NOT responsible for personal effects or property of any kind left in Vehicle.” After receiving your concerns, we contacted the carrier, who confirmed that they did not remove or handle the items. Based on this, it is possible that the item was removed by the port during the inspection process. We understand your frustration and apologize that you did not receive a timely response after contacting us.
