harttools.comReviews of harttools.com

Hartool are scamming people on here surly trust pilot or goggle can block them stop letting them promote goods mobiles are becoming dangerous to use now I'm scared to buy anything so it let's a lot of companies down its better to buy goods from shops instead of losing money

⭐ 1 Star – Terrible Customer Service I purchased a HART Tools electric mower on April 15. After one weekend of use, it started malfunctioning—running for a few minutes, shutting off, restarting briefly, then eventually not staying on at all. I contacted customer service immediately. I was told the nearest service center was 45 miles away, which felt unreasonable for a brand-new product. They offered to review a video and receipt instead, which I sent right away. I never got a response. Over the next two weeks, I followed up multiple times and only received automated replies—no actual help. When I finally called, I spent over an hour and a half on the phone. I asked for a supervisor due to the lack of communication but was not transferred and instead told it’s “normal” for tech support to take weeks to respond. After repeating troubleshooting, I was given two options: drive 45 miles (with no guarantee of repair) or request a refund. I chose a refund, but then was told my previously submitted receipt wasn’t acceptable. While trying to fix that, the technician talked over me, rushed me, and said he had “been on the phone too long” and needed to move on to other customers. I was then told I had to cut wires on my mower during a video call to process the refund. The video call wouldn’t connect, and instead of helping, he continued to rush me. I was eventually escalated to a supervisor who apologized and completed the refund (14-day processing). The issue isn’t just the defective mower—it’s the experience: * No follow-up * Excessive wait times * Poor communication * Rude, dismissive support I used to like HART products, but after this, I will not be purchasing again. Customer service should not be this difficult, especially for a product that failed after one use.

Bought 4 HART vacuums from Walmart — 2 stopped working in under a year. Tried to use the warranty and was told I’d need to drive over an hour each way (twice) to a service center during work hours. No prepaid shipping offered. For a product marketed for home use, this level of inconvenience and failure rate is unacceptable. I would not recommend this brand based on both product quality and customer support.

absolute trash. The first mower had a bad board. I had to fight with Wally for MONTHS then drive hours to the one poor SOB that would look at them. HE declared it a dead board and they sent me another one. I now had 2 batteries and 2 chargers. The batteries never left the chargers but are now stuck in a test loop. I got ANOTHER battery a day ago and charged it overnight, IT is now in a test loop no matter which charger I use

This has been the most UNPROFESSIONAL, UNPRODUCTIVE, UNPROMPT customer service I've ever experienced. First I received a broken battery in a product I spent hundreds of dollars for. Then when I contact you, I am informed there is a back log but you will send me a battery when one becomes available. I wait, with not a single word from HART about a replacement being shipped. Then I ask about it again after a very long time hoping that maybe I had been forgotten about, buried under other service logs. Only to be told that YOUR records indicate I had one delivered. Well my personal inventory still has a broken battery that was never replaced with a functional one because I was never delivered a functional one. Not via a carrier service and certainly not by a HART representative either. Perhaps you did send one and it was sent to the wrong address or somehow never made it here, I don't know. The tools I have from you work well, but after this experience I am not intending on giving the company anymore money and I am going to warn everyone from using this brand as it is incredibly UNRELIABLE and the staff are less responsive than a coma patient.

I purchased a Hart backpack sprayer in December 2022, I registered sprayer along with taking a picture and sending a copy of the receipt to have on file. I didn’t use it until spring March 2023 by the end of 2023 season it stopped working, water was trickling out had no pressure, I contacted the warranty center and they replaced it no issues or problems because I had registered the product they had my receipt on file, I told them it may get used twice a year. I started using my Hart sprayer about two weeks ago and it was working fine when I first filled it up and the pressure was very good, but when I went to refill it, it’s not working NO pressure contents is trickling out. I contacted the warranty/help center and they were NO help at all. They asked me for the receipt for a purchase in 2022. I told them it should be on file. I was then told I needed to contact another department because they couldn’t see that particular information on their screen but yet you could give me all of my personal details and the serial number of this sprayer, I asked how can you verify that I had received the replacement, but you can’t see the receipt. She started reading from a script, and when I asked questions not on her script, she couldn’t answer. I asked to talked with her supervisor, who started reading from the same script and couldn’t answer my questions, how do I get the sprayer fixed? Then I was asked where did I purchase the sprayer, I said Walmart I was told to get a receipt from Walmart. I asked how long do they keep receipts I was told 2 years, all I could say was REALLY! I said I have to run all over town trying to get a receipt that no longer exists. I sent you all a copy when I first register the sprayer. She started saying if I had the receipt then she could send me to a local place to get it fixed, again I said I sent you all the information and a copy of the receipt, how do you think I received a replacement that you verified that I received. Not very pleased with product or customer service Sincerely Mia

Wouldn’t touch this company with a barge pole. Ordered a keter shed, thought at the time the price was too good to be true, less than half price of other sites, delivery in 2 -6 days . three weeks later and several emails asking for a delivery date and no response and no shed, have had to ask for a charge back on my card which has been successful.

This website I would beware as I was about to buy & it reminded me of another scam outdoorstorage.com which link you to carcraftgear.com both shopify! They took slot of my money . NOTE, so when you click on this website it links you to other page -other items - which will be the link that gives you verification codes from poss another name or SHOP. then the theft to take your money by you giving your bank details or Google pay The address& email will be fraud yet if you persist they will say they have sent you the item but it will be a similar address with a tracking number.from some time ago please be careful.