Are 10 Reviews Enough for a Fair Evaluation?
I have a few Hart products: The $500 battery-operated lawn mower, and the $69 battery-operated leaf blower. After a garage fire, these tools were fatally damaged. I re-ordered them without a second thought. I found them to be worth more than they cost. Good looking, too. Then I found these reviews on TrustPilot. Given that there were only 10 reviews at the time I got here, I concluded that most of the users were less than happy about their purchases. I believe that negative reviewers are more motivated to share their negative experiences than those who are satisfied with what they bought. I also feel that a total of 10 reviews is not enough to provide reasonable proof that the products are deeply flawed. On the other hand, I was not impressed with the extensive web pages that say nothing other than "This is the best stuff on the planet." But should I assume that 10 reviews provide a complete and fair representation of the quality of Hart Tools? I think it would be a good practice to refrain from publishing such a small number of reviews. If there were 100 reviews of Hart, and 20 percent were negative, I would not hesitate to place an order. Likewise, if only 20 percent were mostly positive, I'd likely pass.
By Jeffery P.