Incorrect Shipment
I had purchased multiple teas as souvenir for my family before the holidays. I received an incorrect item. I was flying out of the country soon, so I couldn't receive a replacement. I was disappointed.
By Karen
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
48 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop over 300 tea blends, tea gifts, treats and teaware online from Harney & Sons Tea. Tea bags and loose leaf black tea, green tea, herbal tea, white tea.
Harney & Sons Fine Teas (harney.com) has 48 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
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I had purchased multiple teas as souvenir for my family before the holidays. I received an incorrect item. I was flying out of the country soon, so I couldn't receive a replacement. I was disappointed.
By Karen
I tried to get ahold of customer service but didn't get too far. I just wondered if they're teas always go bad. The last 18 bags of my 50 sachet bag are bitter and have a strange smell.
By Ms. W.