Very Very Disappointed!
I have being ordering from Harney and Son since 2020, both on their website and Amazon. I place two orders in October, one on the 17th and the other on the 24th. When after over a week and I had not gotten any tracking information for either order; especially on the order placed on the 17th, I called customer service. I was told that the order should have been sent out and I should get it in a few days. I felt that I was being blown off. After a few days when I did not get any tracking information on my orders, I sent an email and didn’t get a response. I contact Harney and Sons once again because I had have not gotten the order made on 17th and had only just received the order made on the 24th. When I made contact, I felt blown off once again and was told once again that I would get the order in a couple days, but I still had not gotten any tracking information, so I knew that I was being lied to. Buyer be careful about ordering from here. The service has become unacceptable and less than standard. It appears that they will take your money, but who knows when you will get your tea. What bothers me the most is there was no real concern about my order and how I felt about not getting my order. I will not be ordering from here again, there are to many other tea companies to choose from. Very disappointed! Displeased Customer
By Linda C.