HappyrunsportsReviews of happyrunsports.com

Not off to a good start. I have not yet received my g300 because I recently ordered it. However I have been trying to get ahold of customer support for 4 days now with zero response. Multiple phone calls and multiple emails with no responce! I was so excited to finally pull the trigger and purchase this model but the lack of customer service has really soured this for me and I haven’t even gotten the bike yet.

This company sold me a defective product, which could have killed me, and has horrible customer service. After spending thousands of my hard-earned dollars, I received a bike with an extremely bent back rim. The rim was so bent and warped that the tire actually flops outside of it on both sides. The bike is fresh out of the box, so it arrived that way and there are no points of contact or chipped paint, so it could not have been done riding. When I reached out to customer service multiple times and received an email back days later, I was asked to send a video, which I did. The response was for me to slowly put air in the tire while holding it..... Are you freaking crazy, ride a motorized bike with a warped bent rim that wobbles and rubs, I'll kill myself or get extremely injured. Can you believe it. I reached out again and have not heard anything back. I told them to just replace the wheel or come get this thing, but this is ridiculous. I will keep you posted with a play by play broadcast of everything that happens from this point.

Absolute garbage. Avoid at all costs. They refuse service on brand new e-bikes and try to deflect issues to the consumer. They will not honor their warranty. Avoid at all costs or through your money away. I made the mistake of going with them. But I won’t let you. Avoid avoid avoid.

If I could leave less than 1 star i would. I purchased 2 bikes both with warranties. And after assembling the bikes 1 didn't function at all. It looks 2 weeks to get a response from anyone from this company. Then after I did they told me to start replacing parts as if I had the bike for a year and was asking for replacement parts. I purchased 2 brand new bikes I was hoping to use both as brand new bikes but i was sarcastically answered and treated as if I didn't just purchase their product.

Hello I purchased a G50 pro foron may 2nd 2025 and the battery starts to loose power In 10 minutes I would like a replacement battery

I wish I could give it zero stars as their bikes are junk. I bought the g60pro for my son as two of his friends have the same bikes. Two weeks into having the bike it left him stranded and I had to go pick up the bike. In those two weeks he rode it maybe five times at most. They said it’s a controller issue. Customer service is no help. They keep saying they are shipping the controller in so many days and have yet to ship anything. After talking to the parents of my sons friends they both stated that they had issues with the battery and motors too.

I placed the order and, within a few hours, realized it wasn't legal for our family member. Immediately, I emailed the company and started calling them. I was also monitoring the shipping and saw that it had not shipped. For days, I emailed and left voice messages. I finally got a response that it had shipped, so I could not stop the order. This is even though I had left multiple messages and emails before shipping to cancel the order. The COO finally emailed that I should send it back. That is what I will do, and I expect to get a FULL refund, not a partial one, since I canceled before shipping. I canceled the order because we spoke to our local police dept soon after ordering, and they said that the bike was not legal for our child to ride without a driver's license. The website states it is legal, but our police dept said it isn't. In our state, you can't ride a bike that goes over 20 MPH without a license. You can't just say, " I won't go over 20 MPH." I will remove the shipping complaint when I get a full refund. We purchased this for our child to ride to school during the year-long waiting period of getting a license after you get a permit. I ordered the bike after reading on the website that a driver's license is unnecessary. A bike that will go 28 MPH to 38 MPH is not legal in Florida without a driver's license. I will add this comment on 4/1. In their response, they said they emailed me to discuss this. I did not receive an email.

I’ve been trying to get in touch with happy run sports for days via email and phone and so has my minor child. He lost the keys to his bike so he’s trying to find out if he can replace them. Somebody just answered the phone going off the hook screaming like a lunatic how they were on vacation and didn’t care about anything I had to say about happy run sportsand actually hung up on me so I guess I’ll be going to court in seven on your side now