HappyrunsportsReviews of happyrunsports.com

Response from Happyrunsports· Aug 31, 2026

Dear Customer, We sincerely apologize for the inconvenience caused by the damaged charger. We completely understand how frustrating it is when you are unable to charge your battery and use your bike. Our US warehouse is currently out of stock of this charger, but we have already arranged shipment from our overseas factory to get the replacement to you as soon as possible. Once the tracking number is generated, we will update it for you immediately. The estimated shipping time is approximately 15 business days. Thank you very much for your patience and understanding. We truly appreciate your support, and we will continue to follow up to make sure this issue is resolved as quickly as possible.

Response from Happyrunsports· Aug 21, 2026

Dear Customer, Thank you for sharing your experience and for your kind words about our customer support. We sincerely apologize for the frustration caused by the delay with the second package. We completely understand that receiving the bike without all of the necessary parts, especially the second battery, is inconvenient. We also appreciate your understanding that the delay appears to be related to the carrier's delivery process rather than the product itself. The package is currently at the Chino FedEx facility. We have also followed up with FedEx to help move the shipment along as quickly as possible. If you would like to receive the package sooner, you may also contact FedEx at 1-800-463-3339 and request that the package be held at the Chino facility for pickup. Please have your tracking number and a government-issued photo ID ready. We truly appreciate your patience and your continued trust in HappyRun, especially as this is your second purchase from us. We will continue monitoring the shipment and do our best to ensure you receive the remaining package as soon as possible. Thank you again for your understanding and support.

Response from Happyrunsports· Aug 12, 2026

Hi William Locken, We’re very sorry to hear about the issues you experienced and we appreciate you sharing your feedback. We have already replied to your email and will continue assisting you there. Regarding the chain issue, we can help reimburse the cost of the replacement chain. For the odometer concern, could you please send us a video showing the issue so our technical team can review it? For the battery issue, could you please use a multimeter to check the battery voltage and send us the result? If our engineers confirm that the battery is defective, we will arrange a replacement battery for you. Thank you again for your patience and for giving us the opportunity to make this right. We will do our best to help resolve the issues as quickly as possible.

Response from Happyrunsports· Aug 19, 2025

Hello customer, Thank you for taking the time to share your feedback.We are sorry for any inconvenience for you. Regarding the response time—our goal is to reply within 24 hours, and thank you for your understanding. Regarding your questions: • Seat height: Unfortunately, the seat on this model is fixed and cannot be adjusted. • Riding modes: The bike is equipped with both pedal-assist and throttle-assist functions, so you can choose whichever feels most comfortable. We will further optimize our products to give you a better riding experience.Thank you for your understanding, and please let us know if there’s anything else we can help with. Best regards, HappyRun Support Team