Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
71 reviews
HAOQIEbikeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HAOQI Ebike is direct to consumer electric bike company. We offer feature-rich e-bikes at affordable prices. Black Leopard Snow Tire E-bike is our main product, It makes your spare time full of fun. Experience your e-bike now!
HAOQIEbike (haoqiebike.com) has 71 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
71 approved reviews, newest moderated first
Received my cheetah in about 5 days shipping was fast and the assembly was easy on my first ride I rode a total of 20 miles without a problem and the power was great and the seat was very comfortable I'm glad I took a chance on the Haoqiebike co. And I would recommend the company to anyone that would want a great bike for the price loving my cheetah thanks again
By Johnny S.
Good communication. A little problem with items in stock that was resolved. If you have any problems, talk to Tricia and it will be sorted out.
By Remi W.
Customer service needs to be improved. Since e-mails are the only way of contact it can take a long time to get a response if at all. Product is good just wish the company would make replacement parts. Have a Leopard Bike that needs controller and part no longer made. Bike has less then 80 miles on it. Yet still I bought another hoping for better luck. A contact phone number would be more reassuring,
By Thomas C.
Battery dead in less than one year. No response. STAY AWAY FROM THIS BRAND
By John S.
Hoaqi Eagle seat post broke off while riding on a bike path. This led to a warranty claim as the bike was less than 2 years old. Response was ..Sorry we no longer deliver to Canada so no warranty..we hope you understand. I don’t understand that this company can not honour a warranty. This is against the law in Canada as it is a breach of warranty. I have asked for a refund as they no longer ship to Canada. I’ll see what their response will be.
By Alex K.
Customer services was exceptional. The wrong ebike was shipped and HAOQIE contacted us to inform us ahead of time. We were able to refuse the delivery and return it to the company. They immediately shipped the proper bike along with free gifts to compensate for the inconvenience. The Antelope is every thing I hoped for. It was easy to assemble and operation instructions were clear. It's a great bike. The only problem I have with the bike is the handlebar loosens and doesn't stay tight. I have to keep the allen wrench with me.
By Sandy S.
We bought a HAOQI Camel Electric Cargo Bike & it took 2 weeks for delivery and when we got the bike it had a rear flat tire. I emailed HAOQI then the lady took care of it for me. We have the bike for about a month now & put on about 100 miles. it seems to be a good solid ebike, I enjoy riding it with my little dog Buddy in the back basket mounted on the rear rack.
By Minh T.
I had to wait 3 months for delivery of my Mustang but since getting it I’ve really enjoyed it. It didn’t take long to assemble it, about a half hour. It ran fine right out of the box. It took a few rides to dial in the suspension so it rides pretty smooth in the dirt and has plenty of power for intermediate trails. The bike looks great and I haven’t had any mechanical problems with it. I’ve had it about a month and have about 100+ miles on it so far. The only issue I see so far is with the charger getting pretty warm when it’s charging but the battery temperature is ok. Overall, I love the bike. I get lots of people commenting about its looks and I love the ride. No more problem going up hills or against the wind anymore. I love the twist throttle for rocky or technical sections and when I want a break from pedaling. Now I’d like to see some local bike shops to cover service needs for the Mustang and your other models. Good job Haoqi. Great bike for the price.
By Ken S.
