Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
88 reviews
handscraft.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Hands Craft! We are an online retailer and distributor of DIY Miniature Kits and Wooden Puzzles from Southern California. You've probably seen our products at your local bookstores, gift/toy shops, and other various retailers. We strive to ensure our customers have everything they need to finish their kit, from replacement parts to missing instructions and even step-by-step guidance. We are also builders, so we want our customers to feel the satisfaction of finishing a build without the frustrations.
handscraft.com (handscraft.com) has 88 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
88 approved reviews, newest moderated first
Company replaced a broken part no questions asked and super quick. I've done many builds with this company and I can't wait until they release more
By tim
Response from handscraft.com· Mar 28, 2023
Look out for new our new drops later this year! 👀
When assembling a Sunshine Town Bookend, I broke the on/off switch for the lights. I contacted Hands Craft and received an immediate response. The part I needed was received within a week at no charge. You can’t get much better customer service than that!
By Suzanne S.
Response from handscraft.com· Mar 28, 2023
Thank you so much, Suzanne, it was a pleasure helping you!
Wondeful customer service!
By Denis
Response from handscraft.com· Mar 28, 2023
Thank you! ❤️
I ordered the dust cover made by them, and one of the pieces was the wrong one. I emailed them about this, and they said they would send me out the part. So, I took the pictures of the package and my address and within two or three days I had my replacement part!
By K
Response from handscraft.com· Mar 28, 2023
We appreciate the kind words and we hope to see you again soon! :)
Fun mini town decor for my bookshelf. The customer support was really responsive over email and even mailed us a replacement part when we asked!
By Sherry W.
Response from handscraft.com· Mar 28, 2023
It was a pleasure to help you; thank you for the review :)
I absolutely love their large variety of diy products and miniature kits. I’ve personally finished multiple miniature rooms and loved them so much I’ve sent kits to family and friends as gifts. The quality of the materials and the layout of the instructions make the whole experience very enjoyable. I love watching it come together. 10 out of 10 would recommend.
By Emilie P.
Response from handscraft.com· Mar 28, 2023
Thank you for the kind words, and we hope to see you again! :)
I had a few pieces that broke while putting the Ferris Wheel together. I emailed the company pictures of the broken pieces and the company replaced them at no cost to me.
By Samantha
Response from handscraft.com· Mar 14, 2023
Glad we could help and hope you enjoyed finishing that Ferris Wheel ☺
The product is great, and exactly as ordered. However, what really made this a great experience is that I had a serious family medical issue and had to delay the shipping. Alex was very flexible and made things easy. Top notch product and vendor.
By Waco P.
Response from handscraft.com· Jan 31, 2023
Thank you for your kind words, we hope to see you again! 🙏🏼
