A wondering question.
Hi, I got a sailing ship from a store and some of the parts aren't lining up and some won't stay on properly. So I thought maybe you guys had accidentally made a mistake without realizing it.
By Mae E.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
88 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Hands Craft! We are an online retailer and distributor of DIY Miniature Kits and Wooden Puzzles from Southern California. You've probably seen our products at your local bookstores, gift/toy shops, and other various retailers. We strive to ensure our customers have everything they need to finish their kit, from replacement parts to missing instructions and even step-by-step guidance. We are also builders, so we want our customers to feel the satisfaction of finishing a build without the frustrations.
handscraft.com (handscraft.com) has 88 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
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Hi, I got a sailing ship from a store and some of the parts aren't lining up and some won't stay on properly. So I thought maybe you guys had accidentally made a mistake without realizing it.
By Mae E.
Very cheap crochet items and no information about the ethical procurement and fair wages paid to the Vietnamese so-called ‘artisans’.
By Liz
Pieces don't fit well and break easily. Never got to finish the airship because wood pieces snapped when breaking them loose from the original board.
By Audrey
Response from handscraft.com· Jan 19, 2023
Hello Audrey, We're sorry to hear about your experience. We offer replacement parts for broken pieces free of charge, so if you could provide your shipping address, model number, and part number to [email protected], we would be happy to send the ones you need. I hope you can give us the opportunity to make it right, and we look forward to hearing from you soon, Alex @ Hands Craft