Awful customer service!
I made a reservation at the Hampton By Hilton Paris Charles De Gaulle Airport hotel for the dates 25/10 - 28/10 2026, for a conference happening nearby. Before the conference should take place, I found out that it was a scam third-part agency that urged me to book the hotel (through Expedia). Instead I received accommodation at the conference hotel by the organisers. I have tried to explain my situation to the Hampton By Hilton and request a cancellation and refund, thirst time October 13 through Expedia, later with a reminder, and again with my personal e-mail outside Expedia directly to the reception. Likewise have the Expedia customer support team tried to reach the hotel with my enquiry, but the hotel NEVER REPLIED to any of those! Awful customer service!
By Frederik R.

