Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
163 reviews
HamperappSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hamperapp is the easiest way to handle your dry cleaning and laundry needs. We provide an all-in-one cleaning solution, offering services in multiple cities across the United States. Download our free app on the App Store or Google Play, or place your order online. Enjoy free pickup and delivery in all our service areas!
Hamperapp (hamperapp.com) has 163 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
163 approved reviews, newest moderated first
Very professional
By Mariana P.
Response from Hamperapp· Dec 17, 2025
Thank you for your kind words! We’re glad to hear you found our service professional. We appreciate your support and look forward to assisting you again. – Hamperapp Support Team 🧺💙
I found grease stains on my clothes that wasn't there when the order was sent out to be washed . I had to research how to remove the grease stains and hand wash/dry them over at home. I left a message but got no response. I'm taking my business elsewhere.
By L.C.
Response from Hamperapp· Dec 11, 2025
We’re very sorry to hear about the grease stains on your clothes — that’s not the experience we want for you. Please contact us so we can review your order and help resolve this. You can reach us at [email protected] or by phone at (412) 927-4669. Thank you for bringing this to our attention — we appreciate the opportunity to make it right. – Hamperapp Support Team 🧺💙
My clothes are always picked up and delivered on time. They are well cleaned and nicely folded.
By Michael
Response from Hamperapp· Dec 9, 2025
Thank you for sharing your experience! We're so glad to hear your clothes are consistently picked up and delivered on time, and that you're happy with the cleaning and folding. We appreciate you choosing us! – Hamperapp Support Team 🧺💙
Used the service in a pinch with no time & a STACK of laundry. Glad I did! Easy to set up, they picked up at my front door, they dropped off at my front door & I plan to use them again!
By Mimi
Response from Hamperapp· Nov 25, 2025
Thank you for sharing your experience! We’re so glad we could help during a busy moment and make things easier for you. Happy to hear everything was smooth from pickup to delivery. We look forward to helping you again! – Hamperapp Support Team 🧺💙
I wish I could give zero stars. DO NOT USE THIS SERVICE. The delivery is terrible, the driver came upset, cursing and near-yelling because the type of pickup wasn’t communicated. The pickup and delivery were late beyond the window on BOTH ends, messing up my work meetings. The app is supposed to allow driver tracking and communication but it does not. My delivery was two-hours AFTER the latest time of the window and there was zero communication. I had to reach out to re-coordinate delivery. After all of these issues, customer service was TERRIBLE. I was a first time user looking for a new service and they did nothing to address these bad experiences. They were only willing to my to offer a *small* coupon for future service. WHY would I use them for a future service if they do nothing to address issues for this one? They are terrible. Don’t waste your time or money.
By Name
Response from Hamperapp· Dec 17, 2025
We’re very sorry to hear that you found grease stains on your clothes after your order was returned that should never happen, and we completely understand how frustrating it must have been to hand-wash and treat them yourself. Please reach out to us so we can review your order and make this right for you. You can contact us at [email protected] or by phone at (412) 927-4669. Thank you for letting us know, we truly appreciate the opportunity to help resolve this. – Hamperapp Support Team 🧺💙
Outstanding Service.... Super Convenient!!! It is My Go To Dry Cleaning Service. Place the Order and Put my Laundery Bag outside my door and it is picked up on time all the time and delivered back on time or earlier than scheduled which is even More AWESOME! Thanks Hamperapp... Great Service! - John Di Lemme
By John Di L.
Response from Hamperapp· Nov 20, 2025
Thank you so much, John! We’re thrilled to be your go-to dry cleaning service and to hear that our pick-up and delivery have been consistently on time—or even early! We truly appreciate your trust and your wonderful feedback. We’re always here to make laundry as easy and convenient as possible for you. – Hamperapp Support Team 🧺💙
THere are so many different bot/fake parties you must deal with, the experience is a nighmare. You place the order online and an app gives you an initial estimate and the verifies the time of the order. The pickup person came at the very last minute in the 3rd hour window which is ok, but they notified me 30 minutes before saying they were on the property but total blackout until the 30 minutes went by. Communication is NOT good every step of the day. The delivery person did come eventually. The next day when the laundry was to be returned, there is a message that simply said, "your laundry is delayed and you wil get it the next day." No one could be reached for a explanation. This is terrible. Then i got a bill for the initial estimate and when the laudry was returned two days later (without any explanation) the bill was doubled and there was NO $20 off for being a new customer. I do NOT recommend thiese crooks. If I am ill again I will risk getting some high school students who want extra money and will do a better job!
By Gourmand R.
If I could give them no stars I would NEVER use this is service! They don’t check pockets of clothes for pens etc and ruined up to $500 worth of clothes with zero compensation. They promised to call me to discuss and never did. There are much better services they are awful never use them unless you want to waste money
By jennie L.
