Hammacher SchlemmerReviews of hammacher.com

Wish I had read reviews before ordering a gift. Customer Service had received the return (sent to billing not shipping) and reordered to gift shipping address. Confirmed return but reorders running behind but would be expedited. Next phone call told that I had to provide the tracking number ( I had taken a photo) or the item would not be resent despite having been received. Ridiculous practice since they have the item. Apparently they are over 45 days behind processing returns so they make the Customer jump through hoops. My credit card was billed over 30 days ago. Finally, a Supervisor Stacy had the audacity to tell me the error was mine on the order, which was not the case. They don't appreciate long time customers so I will look for other vendors ( not AMAZON) that do.

This store is no longer like before. Their return or exchange process takes 6 weeks(been told by its people) even more. I had an iRobot sent back for exchange, had to live 6 weeks without it!? Definitely will not buy from this store no more due to its this issue, and quite believe it will be out of business soon since no customer want this happen when they other need to return or exchange.

I am beside myself that I had not read these reviews before I ordered from this company. I ordered a cordless vac back in December 2020. It worked great for about 5 hours and then I realized the battery would not hold the charge. I liked the vac so I asked for an exchange. I boxed it up and returned it. I got an email on the 6th of January that the product had been received and the exchange was processed. A new vac would be shipped shortly. I waited a few weeks: I was being patient due to Covid and the mail system being a mess. After nothing I emailed them and then on January 23 got an email stating that the product was no longer available. I should check back at a later date. Nothing was mentioned about the $138 dollars in limbo that I had paid for the vac. My response was why was I not informed earlier when it was received on the 6th that it was out of stock. I also requested a refund be issued to my credit card. Big shocker no response. So again being gracious I gave it a few days for the refund to appear on my card. Quite frankly I was getting to the point of not wanting to check because I was getting more upset each time. Finally after no refund I called and was told that I needed to request a cancellation for the item. So I did and got an email on February 18 that a cancellation had been requested which would take 24-48 hours to process and then 3-5 business days to receive refund on card. So here it is the 2nd of March and no refund. I called and spoke with Jody who told me that they were issuing me a check that would take 10-14 business days to arrive at my home. Regretfully I unloaded on Jody. I asked when the check was issued and she stated yesterday. Huh????? She explained that because it was initially an exchange that later became a refund their policy is to issue a check. What a joke of a company. It is unfortunate that these reviews are not available on their website. Needless to say I will do better due diligence on a company before ordering from them again. I will also be running to the bank when I receive my check...or is it wishful thinking that a check will even appear in my mailbox? Update to follow.

I have been dealing with Hammacher Schlemmer since January 12, 2021 trying to get a refund for a defective product. The credit card I used for the purchase was compromised and therefore I closed the account. I sent an email asking what I should do because of the closed account. I received a response indicating I would receive a check. I repackaged the item in the original box and used the mailing label this company provided. I also included the email correspondence and the company’s response regarding disbursement of the refund. On February 25, 2021 I received a notice that the amount was sent to the credit card! I have been back and forth since then to try and resolve this issue. I am very frustrated about this especially since I did everything right during the return process. The supervisor agreed with my but indicated that I would need to contact the bank so that they could issue me a check for the refund. I contacted the bank and they have no record of a refund transaction on the closed account. I relayed this information back to this company and I was told to get a letter from the bank stating that they do not have the funds. Since I did everything right, why do I need to do the work of this company? They should be responsible for contacting the bank if they don’t believe me. This company has the worst customer service I have ever experienced and I will shout that from the rooftops!

We ordered a new fireplace grate for $188, received an initial email with the puchase information and charge. After that email, we received no other emails, except to review the product that we never received. In December I tried to call their customer service phone number and was on infinite hold, so could not get through. In early January same issue. In February, amid covid and our power outages in Texas i was able to get through to try and find out where my shipment was. I was told it had shipped in October, and was delivered to my address. We never received our product, nor did we receive an email that the product shipped. Funny enough we received an email to review the product that we never received. I contacted the company in early February and was told they delivered it two days after we ordered it, which seems sketchy to me if it was shipped from NY, where they are located, but i am not 100% sure where the warehouse is located. Also they stated an email was sent, of course which we never received. The customer support person said they would ship out a replacement shipment to another address (for security reasons they stated to me, again totally sketchy), and of course it was never received. I also never received any email about it. After two weeks of waiting i called them again, this time a supervisor told me that they never shipped a replacement, because i waited too long to call them. He also said they sent an email telling me this....which i never received of course. He told me i had to dispute the charge with my credit card company. At this point i have lodged a spam complaint with the BBB, as this company seems to have this very issue from other consumers as well (taking our hard earned money with nothing in return). In my mind this is illegal, but its hard to prove because HS shut me down basically calling me a liar. One would think they would be smart enough to understand that their customers pay the bills. I hope others read this before purchasing online with them. Also, this company is based in NY, and after all of this drama, i am not inclined to give any company based in NY my money now anyway.

Would NEVER order from this company again. I ordered a gift for my husband on their website. Two week AFTER I placed the order, I received an email notifying me that the order would take 3-4 weeks and apologizing that it was not stated on their website and I was not made aware of the timeframe at the time of purchase. I made the stupid decision to move forward with my purchase and wait the additional two weeks. After 3 weeks, I both emailed and called to get a status update. I sent 2 emails that went unanswered, and had to call 4 times -- each phone call I was told something different because their customer service representatives seem to have no idea what's going on. After another 6 weeks with still no shipping number, and no communication from HS on further delays, I demanded to speak to a manager. I was told by that manager that my item would be guaranteed within 7 days and that my shipping costs (I paid for expedited shipping, which is hilarious in hindsight) would be refunded. It has now been a month since that "guaranteed in a week" phone call, and my order still hasn't even been fulfilled and customer service has no information for me. I have received ZERO communication from this company explaining or apologizing for further delays and I'm told that because "it could ship at any moment" and they'd be unable to ensure the item wasn't sent before my cancellation is processed, I am unable to cancel my order. Customer service has no idea what to do, and the managers will say anything to get you off the phone without further complaints. To make matters worse, my credit card company has had to call me various times to question and verify pending charges because every single Monday, HS submits a pending charge for the amount of my item to "ensure I have the money", so they are taking up available funds on my credit card without providing me what I ordered. Laughable, they offered a 20% off coupon on my next order to make up for my frustration....as if I would ever purchase from these people again. Buyer beware.

TOTALLY DECEPTIVE BUSINESS!!! At the beginning of January I ordered A2 flight jacket for $299.95. When I reviewed the order I realized I ordered the wrong size. Called them immediately and stated it had not shipped and they would switch sizes. 4 days later it arrived in the wrong size. Strike#1! Called them and they said send it back and it will be exchanged. They did state that they would send the new out right away, which they did not. Strike#2 ! A week later the large arrives. The leather seemed much thinner than the other coat. Second time I wore it I stuck my hand in the side pocket and it literally ripped away like someone cut it. The leather that was exposed was about as thick as construction paper. Horrible quality. Strike#3 ! I then called them and sent it back for a refund. A few days later I called to see where my refund was on my card and was advised that they were mailing a check. I stated that is unacceptable and the email they sent me clearly stated that I would be refunded in the manner in which I paid. They stated that since it was an exchange they issue checks. Total BS. If they had sent the right size to begin with there wouldn't have been an exchange. What difference does that make anyway? Strike#4 ! Obviously they don't know baseball. I filed a complaint with the BBB to hopefully inform people about they're deceptive practices. Obviously they are staffed with inept leptons or just outright criminals !!! DO NOT GET TAKEN!

I too wish I could give them zero stars. I ordered a "history of golf" book on DECEMBER 8, the day that they "assured" Christmas delivery by. No ones surprised, it did not arrive. Most egregiously, I had several sales representatives LIE TO MY FACE that it would come in time despite clearly still being "in process". It is January 27, my order is still "in process" and I have spoken to SEVERAL representatives and gotten NO WHERE. They keep promising a supervisor will call me back and to no ones surprise, no one ever does. Hammacher Schlemmer has literally become the bane of my existence. ONE MORE THING, despite being their most unsatisfied customer ever (despite of course all of you) they have been CHARGING ME FOR THEIR REWARDS PROGRAM. This charge was NEVER authorized and its as NOT embedded in any fine print. (I'm graduating from law school, trust me I checked). This is literally the worst company that I have EVER interacted with.