Hammacher SchlemmerReviews of hammacher.com

Worst customer service. I called yesterday and no one picked up. I thought maybe it was the changing of the shifts, so I called again today. Again no one picked up. Eventually a voice message said there was a one hour wait time! I emailed them my question, and they said they will get back to me within 24 hours!

I paid almost 50 dollars for expedited shipping (two day delivery) a week ago and the gift I purchased has not even been delivered yet! They will not refund me the money I paid for expedited shipping. When I answered their e mail about this my message was Blocked!

One and done. I ordered the custom fit insoles on 5/11/21 and despite my irritation with the $17 shipping fee, I really needed the insoles. Today, 5/24/21, I realize that I should have received them and I decide to track them. As it turns out, the website says I have to call for tracking information and I do. I was informed by the young lady that the carrier should have delivered them on 5/17/21 but that there was no tracking information beyond that. No problem. They get a refund from the carrier and I get new ones overnighted. I did pay $17 for shipping on insoles. That is NOT the gameplan that the customer service rep details for me. 1) She has to put out a ticket that will be evaluated and that will take 4 days. 2) Once the ticket is processed, the warehouse then takes 4 days to ship the product. 3) I wait for the carrier to bring the product. I said I was not going to wait 2 mo0re weeks to get this and requested a refund. Guess what that's a ticket that takes 4 days to process. Don't do this to yourself, shop at a place that understands customer service.

I purchased a CD storage tower. It consists of two components in box A and box B. I was sent two of box A. They cannot send me a box B. They want it sent back (I'm in Canada), and there will be a charge. For their mistake. Two boxes of A are useless to me. I'm asking for a replacement. Or a refund. Ordered on March 1st, and still waiting in mid-May. Horrible service. I won't be using them again. Further update 3 days later: was refunded the price of the item, however what was refunded is $94.55 Canadian less than what I paid. So, despite their mistake, I'm still being dinged for what I assume is for shipping and duties. Again, not my fault, yet I'm being charged for their mistake. I will not deal with Hammacher again.

I discovered just how bad the desire to provide customers good customer service really is at Hammacher Schlemmer recently. They say in the customer service World that a problem with a customer is actually an "opportunity." I agree with this thinking, a company has an opportunity to solidify their relationship with their customer when a problem arises. If not handled properly the company sends their customers elsewhere and this "opportunity" is lost. And then they write a review... I am writing to document why I will no longer support or consider Hammacher Schlemmer for anything in the future. I went online to buy a pair of slippers to replace a pair of slippers I had purchased from Hammacher Schlemmer previously for at a premium price. This recent slipper purchase was my third purchase from them in the past 6 months, I have been a pretty loyal customer over the last 20 years, but this recent experience is the first opportunity I had a need for help from their customer service department and they failed. I just now have read other reviews from customers who have also had bad customer service experiences with Hammacher Schlemmer. I made an order for a size 12 Walking on Air Slipper for $100, then within 20 minutes after making the order realized that I ordered the wrong size. It was 9:15pm CST so I sent a detailed email to Customer Service to explain my problem and requested that Hammacher Schlemmer Customer Service pull my order and replace the size 12 slippers with the 11-11.5 size. I received a reply email at 12:10pm CST the following day from Matthew Grundy, Technical Support, he informed me that the order was in "picked status" and that he was not able to stop the process to change the item size prior to shipping them off, sorry. I replied respectfully to explain I contacted Hammacher Schlemmer within 20 minutes of making the order. I said, you had my email last night and now you are responding midday to tell me you can't do anything for me? The order is in "picked status," not shipped status... I received a shipping confirmation 3 hours later. Then I waited a week to receive them and then sent them back for the size I needed. I used their return form that was a USPS Return Label, I dropped the package off at my Post Office (USPS) as instructed on May 3, 2021. I received a notification that the item was "Tendered to Return Agent." That means it was given to Fed Ex, at which time no Fed Ex Tracking number was provided. So now I have no way of tracking the return of my order. No biggie you would guess, but that was 5 days ago and I have not received an email from Hammacher Schlemmer telling me that they have received my return. I guess I will just have to wait and hope. All of this could have been avoided if Hammacher Schlemmer's Technical Support/Customer Service Agent had been trained on how to change out an order that had not yet been shipped, it tells me that helping the customer is not a priority. The lack of timeliness responding to my email asking for help genuine interest in helping me is the problem. So long Hammacher Schlemmer... Read the reviews of your past customers and make changes before it is too late for others.

I sent a gift to a boy in California. The website has no area for sending gifts and no place to enclose a note. I called the company to add my note. They sent the gift to an incorrect name at wrong address. When I called HS I was told to call FedEx. I’m embarrassed for all the errors. How incompetent can one company be!!! The CEO is doing a lousy job. And customer ’dis’ service is worse.

Purchased a record player unit for $358. Had issues with it. Called Hammacher Schlemmer and without hesitation I was told the process required to send the 16 lb. unit back to them. After HOURS OF MY OWN TIME RESEARCHING, I found the solution to fix the unit. I would expect either a partial or full refund for my wasted time in having to figure this out myself. Sandra Turley

I recently purchased a window fan from Hammascher Schlemmer. It was described online as a low profile window fan, WITHOUT a brand name. When in fact it is a Bonaire, commonly sold by many other vendors for $25 less. If HS had described it as Bionaire, and I chose to pay a hefty premium or their "lifetime warranty," no problem. But they deliberately left off the make. Only when the fan came and I opened the box, did I realize the deception. Not only do they charge $15-25 more for the same product, but they tack on hefty $18 for shipping when other stores ship it for free. But it gets worse. When I applied for my rebate, little did I know that I would be charged monthly for this service and never receive the rebate. I found this out quite accidentally when I went online. I would never purchase a HS product again and I would recommend that shoppers be wary.