Hamilton BeachReviews of hamiltonbeach.com

Do not buy directly from Hamilton Beach. They do not provide returns for defective products.

The flex brew coffee machine had an error message show while I was brewing an individual cup with a kuerig pod. I went to open the canister to fix it and the pod exploded and sprayed boiling hot coffee all over my face and chest. Blistered! I sent photos to Hamilton Beach and asked them to please just let others know what happened to me. They said if I don’t send the unit back to them there’s nothing they can do. I had unfortunately thrown out the machine. This is the 3rd unit we had issues with that they kept replacing, I don’t recommend Flex Brew - it’s junk!

Toaster will not function until you slam lever down 3-4 times. Brand new 2 slice, just threw out a brand new 4 slice, same problem! They build junk. Called CUST svc they said for me to ship it back at my expense because I didn’t save receipt. Bought at Walmart for under 20! It was going to cost almost that th ship it back. Told them I throwing it out and have learned my lesson on not buying Hamilton Beech!

bought a Hamilton toaster. the plug is in the front. My plug in is in the back. Stupid idea. It is so stupid that they don't even tell you on the box where or if there is a plug. I am taking it back and getting a different brand. I was warned about buying and returning Hamilton products....I should have listened

They do not have satisfaction guarantee. I asked to return an airfryer. I told them the analog dials are not accurate enough for our purposes. They said I can ship it back but if their testing comes back within spec, I will have to pay shipping and they will send it back to me. I am not willing to take that risk. Recommend buying from Amazon or elsewhere where they understand customer satisfaction and no hassle returns.

I bought a Hamilton Beach (HB) toaster oven from Walmart and it stopped heating after four months. HB wouldn't refund me because I didn't buy it from them directly. I assumed I bought a lemon, so I bought another one from Amazon, and paid for a 3-year warranty because I thought I'd be covered no matter what. After 3-1/2 months, that one also stopped heating. But because it was still under your 1-year warranty, I couldn't use the warranty I purchased. I called HB again, and the cust service agent said they could send a replacement. I said NO WAY because I knew that one would die also! They offered me a different item, which I chose, but then I had to pay for shipping!! Are you kidding me?! I spent $198 for two toaster ovens, a 3-year ($13) warranty, and the $15 it cost to ship the different item. Why in the world would HB not cover your warranty simply because your customer buys it at their convenience elsewhere??? And how in the heck are customers supposed to know that? Do you have a sticker on the box stating that? No, of course you don't, which to me is highly deceptive to consumers. I wrote a bad review of your toaster and company on Amazon, and I plan to give another bad review on anywhere else I can. I’m guessing that most of your products are bought at department stores, such as Walmart, Macy’s Target, etc. So basically, all of those people will be ripped off by HB when their product dies for no reason whatsoever! I will NEVER purchase another Hamilton Beach product due to your deceptive and unscrupulous business practices. SHAME ON YOU!!!!!!!

I’ve never had such a consistently disappointing experience with a brand. I’ve gone through multiple Hamilton Beach hot water urns, each one failed after just a few months. They’ve replaced the units with refurbished ones that also break, showing no intention of resolving the root problem. Their so-called warranty is useless once they’ve swapped a unit, even if the replacement dies just as fast. I didn’t buy a commercial kitchen appliance to use it for six months at a time. That’s unacceptable. Their products are clearly faulty, and their customer service refuses to acknowledge any responsibility beyond the bare minimum. I’ve wasted time, energy, and money on a brand that doesn’t stand behind its products. Stay far away. I will never buy Hamilton Beach again.

**DO NOT PURCHASE ANYTHING FROM HAMILTON BEACH!** I am sharing my experience to warn others about the unacceptable service I encountered with this company. They lack a live agent, forcing all communication to be done through email, which is frustrating and inefficient. I placed an order on 5/15/25 and immediately emailed to cancel it just two minutes later. If I had taken the time to read the reviews before purchasing, I would have known better. I assumed a long-standing brand would have decent customer service; I was sorely mistaken. After my initial cancellation request, I received no response, so I sent several follow-up emails. Eventually, I heard back from a customer service representative named SHELINDA, who responded in a condescending manner. She claimed that emailing more than once only complicates things and places my email at the bottom of the que, completely ignoring my cancellation request. When my order finally arrived a week later, the coffee maker was wrapped in plastic, indicating it may have been previously purchased and returned. Upon opening the box, I discovered water underneath the plastic, which was absolutely unacceptable. I reached out to customer service and SHELINDA responds. I once again expressed my intent to return the product, only to be asked for the serial number and model number and photo. This request made no sense, as I had already clearly stated my desire to return the item and how can i take a picture of the water when it has been 2 days since I sent my email. For two weeks, I have been caught in this frustrating back-and-forth regarding my return. When I requested to speak with a supervisor, SHELINDA denied my request. Her unprofessional attitude and dismissive responses have been infuriating. Finally, after what felt like my 20th email, I pointed out that if I provided my order number, she should easily be able to access the serial number and model number of my items. Isn’t there a system designed for this? ShELINDA's refusal to assist and her petty demeanor highlight a deep lack of professionalism within the customer service department. I urge everyone: DO NOT PURCHASE ANYTHING FROM HAMILTON BEACH. SHELINDA must be held accountable for her gross negligence and disregard for customer needs. This has been an unacceptable experience from start to finish. BUYER BEWARE!