Hamilton BeachReviews of hamiltonbeach.com

Bought a HB food processor. Made hash brown potatoes and a rubber washer disintegrated into the mix. Hash browns in the garbage. Second time I used it I made dough and the thing broke. Absolute shit product from a shit company.

Received toaster oven/air fryer product as a gift. Didn't use item until April 2026. It stopped functioning correctly by June 2026 - only 2 months of use! The timer malfunctioned and would stay on. Contacted manufacturer and was offered a measly coupon code. No thanks. I will purchase from a reputable company.

This company does not back their products. I ordered directly from Hamilton Beach, the coffee maker was defective and I returned - two months later I am still fighting this company for a refund. The customer service representatives are incredibly rude and argumentative, I'm shocked at how I am being treated. Save yourself the hassle and spend the extra money on something quality, this company has terrible customer service and cheap appliances that are not built to last.

My experience with customer service and product warranty was excellent. Original product not so much. Pro series kettle leaked everywhere and would not shut off at preset temps...basically $70 junk. Customer service redeemed things offering a free up to $70 replacement, free shipping, no pop req'ed. Having had the kettle a year i had lost track of receipt. I took pics of the kettle, base, model numbers etc.and was told could dispose of it. I called.later to confirm before ordering out of stock selection. Upong trying to order replacement amd.hearing that defective one was disposed of, was told thats our bad, np. So long story short a new now glass kettle is on its way from ms. I cant say hamilton beach products are gretat considering how orig kettle performed but at least they stand behind their.products, have clear communication and are sending a new kettle free.of charge

6 slice toaster oven air fryer. Died less than 3.5 years old. Customer service sent me a 4 slice and said it was direct replacement - Lie. They hung up on me several times. I email finally got it sorted. So the verdict: Poor product to begin with. Very poor customer service.

Food processor parts are cheap. One blade broke after very little use and the bowl split. The company's communications regarding replacement parts is terrible and there service levels are awful.

After purchasing a Flex 5 Coffeemaker online, I noticed that HB had not applied the Discount Code of 15% I believe. I went through the motion of purchasing it again and when I applied the discount code the 2nd time I noticed the new price with the discount, so with the intention of canceling the first order I purchased it again at the correct price. I tried immediately to cancel the order but was not able to contact anyone with Hamilton Beach or find a way to successfully cancel it. Upon applying for a RA, I was informed I would have to pay the $40 required for shipping plus the previous shipping as I was not informed of it's immediate arrival and was not home to refuse it. I've tried working with them and told them I would even keep the 2nd unit if they would honor the discount but they will not. I've never done business with such a cheap company and lack of concern for the customer I will never purchasea Hamilton Beach Product again. I'm on a fixed income and cannot afford those extreme shipping costs, that's a weeks groceries for me. Either honor the $22.50 or pay for return

Hamilton Beach anything is complete JUNK..DONT WAISTE YOUR MONEY