Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,471 reviews
Halo CollarSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Halo Collar GPS Wireless Dog Fence protects your dog at home and everywhere you go by keeping them safely inside the boundaries of Halo's virtual fences using GPS technology. Easily create up to 20 GPS wireless dog fences with a few taps of your finger in the Halo Collar app - no installation or digging required! Halo is the most advanced invisible dog fence, GPS dog collar, activity tracker, and dog training solution for ultimate dog safety. Fences are stored in your Halo Collar and will work everywhere you go—in your backyard, at the park, at the beach, or anywhere else your adventures take you and your dog. The Halo Training program, which was developed by world-renowned dog behaviorist Cesar Millan, will allow you to build an amazing bond with your dog and develop positive habits that will last a lifetime. The Halo Collar works for any dog, any breed, any age, and with any owner. Today over 100,000 dogs across 350+ breeds are using the Halo Collar.
Halo Collar (halocollar.com) has 1,471 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
1,471 approved reviews, newest moderated first
Samantha was very knowledgeable and helpful. I was apprehensive about reaching out, worried I would be on hold for a while. The whole process was very quick and efficient. I was connected to Samantha winging two minutes and the whole call lasted no more than five. Thank you!
By Kala D.
Response from Halo Collar· Feb 24, 2025
We're so thrilled that we were able to exceed your expectations! Thank you for your review and kind words.
Super patient and helpful! Thank you Symantha
By Nadine K.
Response from Halo Collar· Feb 24, 2025
Thank you so much for shouting out our team!
Love the zoom option and the ability to speak to a person. Samantha was knowledgeable and helpful.
By Kristen F.
Response from Halo Collar· Feb 24, 2025
Thank you so much for charing We appreciate you!
Even though I submitted the info for collar replacement online, I had to STILL go to Halo and go to Dog Park for support. My contact person, Symantha provided best customer service anyone could ask for. We reviewed the issue, she went back over all items, verified all shipping info and Symantha did it, with a smile. On the Collar Replacement steps, there needs to be a selection box for Other, so that proper detail of collar warranty issue can be described. Pin cover on the collar would be one starting point.
By Jason L.
Response from Halo Collar· Feb 24, 2025
Thank you so much for such a detailed review! We are overjoyed that we we able to assist you!
Samantha was great and is doing a good job trying to get my issue resolved.
By Scott R.
Response from Halo Collar· Feb 24, 2025
We love to hear this! Please don't hesitate to reach out should you need anything else- we are happy to help.
Samantha was friendly and professional. She answered my questions and resolved the issue of receiving a replacement collar because a current collar had a sensor failure.
By St R.
Response from Halo Collar· Feb 24, 2025
We are so happy to hear this! Thank you so much for your review.
It’s to hard to understand. Beacons?? I need to spend moreMONEY? What are these for? Do I need them? I just want to walk off an area my dog is allowed to go.???
By Melody F.
Response from Halo Collar· Feb 24, 2025
Hi Melody- thank you for your feedback! We'd love to answer all of your questions! Please go to www.halocollar.com/dogpark, or join from the Halo App under Settings > Halo Dog Park.
Samantha handled the video call with skill and got me sorted away very quickly and professionally. I was very impressed with Halo’s video support operation on a Sunday no less. I was pleasantly surprised that I received a proactive notification the collar was malfunctioning and that Halo included a link to replace it immediately. Remember thinking at the time “wow…that is customer service at its best”
By RON B.
Response from Halo Collar· Feb 24, 2025
That is such an amazing compliment! Thank you so much for your kindness.
