Halo CollarReviews of halocollar.com

Don't waste your $. Fence-non-existent. My wife called this company 4 times; they're oh so nice on the phone...then nothing. No follow up, no email. After insisting, finally get it fixed after over 3 weeks & tried it - the GPS is off by at least 25 ft. Sometimes it beeps, sometimes it doesn't, tried at multiple points and it's totally inconsistent. Now I have a dog who is afraid to go outside at all and it will take a long time to get him over that. Asked for a refund, only to have them keep $25 for THEIR poor service and poor technology. Should have paid more $ for a better collar without an expensive subscription.

Symantha (Samm) and Emma were extremely helpful. Samm went so far as to connect me with Apple given that the Halo app did not have the solution I need. She was incredibly thoughtful patient and knowledgeable. Emma was also great. The same cannot be said for all of your tech assistance though and there definitely needs to be consistent training to bring people up to the level of these two excellent staff. The Halo app, however, has one incredibly huge flaw. The user is unable to receive any kind of distinctive sound notification if your dog leaves the fence area. The most you will get is the same sound as a text being received. No one at Halo and no one at Apple could find any way for me to create a distinctive sound so that I would know by sound if my dog left the fence. This seems like the absolute bare minimum function that an app like this should have for the safety of dogs. While I’m happy with the tech support service today, I’m extremely unhappy to have purchased a system with such a glaring flaw.

Placed an order and a few days later I get a notification that my order has shipped. A week goes by and the shipping label was still just created. FedEx did not have my package. The collar was still in their Taiwan warehouse. I called their customer service to cancel the order since I could get one the next day on Amazon. They couldn’t cancel my order. They said they would send a note to the orders department or whatever and that someone would get back to me. Nobody contacted me. I sent an email reply that was sent to me after my phone call and was told they couldn’t cancel my order even though I contacted them within the timeframe and FedEx still did not have the package. I replied back asking for an explanation on why it couldn’t be canceled. That email went unanswered. A few days later FedEx finally got the package and it made its way to America. After their poor customer service I refused the delivery and decided to go with SpotOn. No way am I going to put up with a company that ignores their customers. Edit: so they reached out to me after posting this to get more information. After providing that information they started to ignore me again. So four times now I have reached out to them and all four times they have ignored me. This company is a joke, avoid them. They have also refused to refund my money, so I had to open a dispute with my credit card. For their ignorance and lack of communication they now get to pay a chargeback fee and get a negative strike against them for their poor business practices.

Symantha was very helpful and very pleasant to work with

I didn’t think I could ever let my hardheaded beagle leash free in our yard. The tutorials are great! Took us a little longer to get her acclimated to the rewards and alerts, but we went through each step taking as long as needed. For the past week, she has been leash free and we both love it!! The ultimate test was when a rabbit ran through the neighbors yard and she knew where to stop!!

Samantha was great at the dog park very helpful and very patient with me. She helped me navigate through the settings.

Monica was very helpful in resolving my issue and sending a replacement collar out. Thank you!

Turns out it was something that I would have known if I had look at direction or even contence of box. Symantha laugh along with me and didnt make me feel dumb about it! THANKS!!