Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,471 reviews
Halo CollarSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Halo Collar GPS Wireless Dog Fence protects your dog at home and everywhere you go by keeping them safely inside the boundaries of Halo's virtual fences using GPS technology. Easily create up to 20 GPS wireless dog fences with a few taps of your finger in the Halo Collar app - no installation or digging required! Halo is the most advanced invisible dog fence, GPS dog collar, activity tracker, and dog training solution for ultimate dog safety. Fences are stored in your Halo Collar and will work everywhere you go—in your backyard, at the park, at the beach, or anywhere else your adventures take you and your dog. The Halo Training program, which was developed by world-renowned dog behaviorist Cesar Millan, will allow you to build an amazing bond with your dog and develop positive habits that will last a lifetime. The Halo Collar works for any dog, any breed, any age, and with any owner. Today over 100,000 dogs across 350+ breeds are using the Halo Collar.
Halo Collar (halocollar.com) has 1,471 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
1,471 approved reviews, newest moderated first
Polite and thorough. Helped me troubleshoot. Patient with me as I did steps. Excellent customer service. Very helpful. Quick. Solved problem.
By Melissa
Response from Halo Collar· Jul 10, 2025
Thank you so much for the review! We take pride in always helping our customers!
She was very helpful but I am very disappointed in the product, especially since I was not able to use it fully for the first month hopefully when I get the new one I can actually trust the collar on my dog.
By Jessica T.
Response from Halo Collar· Jul 10, 2025
Thank you for your feedback—I’m glad to hear our team was helpful. I’m sad to hear the collar didn’t work as expected at first, and I truly hope the replacement gives you the peace of mind you’re looking for. Please don’t hesitate to reach out if you need anything!
Very frustrating app. I am tech savvy and I was disappointed that settings for various features were not straightforward. Worse yet is the battery situation. If you don’t have access to power daily this collar is useless since there is not way to conserve power or shut it down.
By Rene G.
Response from Halo Collar· Jul 3, 2025
Thank you for your feedback. I’m sorry to hear about your experience with the app and battery life. I’ll be sure to share this with our team. If you'd like, I can also walk you through any settings or tips that might help improve performance or power usage.
Waste of money for dogs that typically stay outside. The battery life is terrible and has to be charged every 18-24 hours. You have to keep charging them.
By Todd L.
Response from Halo Collar· Jul 3, 2025
Thank you for sharing your experience. We understand how important battery life is, especially for dogs that spend more time outdoors, and we appreciate your feedback as we continue to improve.
I purchased 2 collars for my dogs. One day before I could return them to Amazon both collars had charging issues. After 10 days or so Halo agreed to replace the collars. It took me 2 weeks to get them. After about two more weeks one of the collars wouldn't fully charge. They had me diagnose for another 3 days then shut the collar off (with no protection) and said they would send another collar. That was 3 days ago and it still hasn't shipped. I was also told twice that I would be receiving a phone call from a manager to "Rectify thee Situation" All I got was the same canned email they had previously sent out. I have had major issues with 3 of the 4 collars they sent. At this very high price and the monthly subscription ($13 a month for 2 dogs) I would definitely consider another collar. When they work it's great but their customer service isn't honest or organized. When asking for ETAs, they can't give one. Very disappointing.
By Ken B.
Response from Halo Collar· Jun 19, 2025
I am sad to hear about your experience, and I truly understand how frustrating this situation has been—especially after encountering repeated charging issues and delays in replacements. That’s not the experience we aim to deliver, and I appreciate you taking the time to share your feedback.
Terrible customer service, deceptive shipping practices and price gouges you on the shipping cost. Buyer beware, They will take 7-10 days before the even ship the item, via ground shipping which will take another 3-5 days to arrive. They charge you $20 for the shipping then take their sweet time to actually ship it. If you contact their customer service they will throw company policy in your face as if it somehow makes the customer service experience right. I ended up having to dispute the charges and buy a different product. learn from my mistakes and look to other products right from the start. I have not even received the device yet, and already don't want to do business with this company ever again.
By Chase
Response from Halo Collar· Jun 18, 2025
We’re sad to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating shipping delays and unexpected costs can be, and we never want any customer to feel misled or undervalued. We’re always working to improve our processes and communication, and feedback like yours helps us do that.
Never got to use the collar. Charged it for 3 days and still wouldn’t turn on to set it up with the app. Reviews had a lot of issues but we bought it anyways with the handful of good ones. For 600$ you would think it’s a good product. Quite frustrating.
By M J.
Response from Halo Collar· Jun 12, 2025
Thank you for reaching out. I am sad to hear that the collar hasn’t powered on despite charging — that’s definitely not the experience we want for you. We’d like to make this right. Please reach out to our Customer Support Team so we can get this figured out!
The collar itself is great, but if the strap breaks or you need new prongs, good luck. It's been over a week since they took my money and I've received nothing. They need to work on their logistics.
By Kelly C.
Response from Halo Collar· Jun 11, 2025
Thank you for your feedback—we're really glad to hear that the collar itself is working well for you. I’m sad to hear about the delay with your strap and prongs. That’s definitely not the experience we want for you, and I agree that we need to improve on that front. If you reach out to customer support we can assist you with any questions you may have.
