Hair Stop and ShopReviews of hairstopandshop.com

I placed an order for a wig on Monday May 04 and have not received an order number nor confirmation email yet the money was taken out of my account. I have emailed and only received an auto-reply message stating that I would receive a response in 24 hours. It had been 4 days and I have not had any communication with anyone.

I purchase a wig April 12, 2020, still have not receive it. I have been emailing this company numerous of times about a refund. They stated my order would go out last Thursday or Friday. This business is a scam no one has been answering my emails today. You can't anyone on the phone. They are quick to take your money and not send the product. I've requested for a supervisor please contact me again no response. This business is misleading and taking advantage of people during these times. Very horrible dishonest people. All I want is my refund. Do not deal with these people.

I am pleased to say that the company has contacted me and was able to move this issue forward toward a positive resolution. I look forward to completing the order and will update. *******************************************I ordered two wigs. One had to go back do to manufacturing defect. I ordered the amount necessary to get free shipping. It was not an easy process from beginning to end. They are slow on responding and updating from once your paid order has been processed and as to when it will ship. Because it had been a week since I ordered and I had not heard anything or received an email; I inquired. I only got a response by email after I received shipping information. I received the wigs. The only one that I cut the lace on ripped down the part when putting on my head. I do not have a large head, but even if I did it should have been sturdy to take putting on. I contacted the company and received an email that I would need to contact the manufacturer to which I did. I was informed that I would need to work with the reseller. HSAS sent me an email that they were told that according to their contract with the manufacturer they needed me to return it for an exchange. I did. However, instead of sending me the wig exchange they refunded my money. I have contacted them today and left a message as well. I told them I understand that we are living in different times with coronavirus restrictions and such. That I would gladly reorder but do not think I should be responsible for the shipping and I purchased per their free shipping guidelines. I am hoping for a positive outcome to this as I am not pleased with my experience and feel I have been put upon as a customer instead of having a simple ordering, paying, receiving goods, and proper follow up to a problem. I simply want them to honor what they said they would in their email and send the replacement or contact me to see if I wanted another one sent.

Decorated with Tiles var-styled shop and medium size hair cutting shows good look and promotion the salon business.

I ordered two wigs from Hairstopandshop and I have not heard from this company about where my product is and it’s been two days.They took my money and is not following up with me about anything. This shop seems to be a scam now I have to get my money back!!

I have ordered several times from this website and the products are as described. I love the prices and the frequent sales.

I am not accusing Hair Stop and Shop of anything but seriously wondering about the coincidence explained below: I live in Finland. On 7th February I tried to purchase some items from Hair Stop and Shop totaling $184,40 including shipping. I tried twice with my debit card AND twice with my credit card and failed each time. While struggling, I sent Hair Stop and Shop an email about this because when I quickly checked online, my bank showed there was no issue on my end with any of my cards. However, I did not give up and tried to make the purchase one more time via Paypal. I immediately succeeded! All this happened in maybe 20 minutes and I sent a second email to Hair Stop and Shop to tell them the payment went through. They much later responded that international customers can only use Paypal. NOTE: I have not used my debit or credit cards anywhere else online after that. I also have not used them anywhere else online this entire year. A few days later on 10th February 2020, my bank contacted me to confirm if I had made two transactions on my credit card totaling 413€. They suspected fraud. I immediately checked all my bank and credit card transactions. My €175,20 ($184,40) Paypal transaction for the Hair Stop and Shop purchase was showing plus TWO FRAUDULENT transactions in my credit card transactions: one for €406,89 and the other for €6,20 through Italian and Latvian online stores I have NEVER heard of or even visited. ALL three transactions were dated 10th February. Is this a coincidence? The only day this year that I used my credit card online at Hair Stop and Shop, I also lost €413 to various other stores in different countries. How? This matter is currently under investigation.

Fab customer service, fast delivery, great prices and products. Highly recommend