Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
93 reviews
Hair Stop and ShopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hair Stop and Shop brings to the customers the best styles in human hair and synthetic hair wigs, weaves, and braids at the most affordable price. We value our customers and will provide them with prompt and efficient services. Your feedback and suggestions are welcome and as this company grows, so will your choices of items offered and the satisfaction you rightly deserve.
Hair Stop and Shop (hairstopandshop.com) has 93 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
93 approved reviews, newest moderated first
Grosse arnaque , j'ai commander via une influenceuse en octobre et je n'ai jamais rien reçu
By Ricaux S.
Response from Hair Stop and Shop· Jan 20, 2021
Hi Grosse! Kindly send us an email at [email protected] to help you locate your order. Please provide the issue with your order and the order number to your email. Regards, Kate @ Hair Stop and Shop
The selection of hair is extremely good. Better than most. Shipping turnaround is fantastic. However. 4 out of the last 5 times I've ordered from Hair Stop and Shop in the last 18 months, I've subsequently experienced CREDIT CARD FRAUD. At first, I thought it was a coincidence as I shop online in spurts. Not that big retailers are immune, but this is the only unknown retailer I shop with. To test my suspicions, the last time I ordered from Hair Stop and Shop, I used a credit card I hardly ever touch and have never used online. Two days after my LAST order, someone was running a muck with my credit card. I've seen their recent messages about how they've upgraded this or that and their IT department blah, blah, blah. Maybe their IT department is selling customer credit card information. I don't know if Hair Stop and Shop is knowingly responsible or if their website is just that unsecure. Makes no difference. I won't shop with them anymore. Neither should you.
By No. One D.
Response from Hair Stop and Shop· Feb 12, 2021
We are very sorry to hear about this incident. We are working toward resolving this issue, and an investigation is still on going regarding this matter. Per our previous investigation, there were no trace of security breach found on our website. Our IT Department has made sure that the website is secure, and our payment gateway has also updated our card security system to make it more secure for card transactions. All card details given over the internet to Hair Stop and Shop site is encrypted using secure socket layer known as SSL. Customers' credit and debit card details are not saved and cannot be accessed by our employees or anyone. The website is secured with a Starfield Technologies Web Server Certificate. We are currently in contact with our payment gateway Authorize.Net, and have reported this crime/internet fraud to Belleville Police because this issue seems to be still happening after such safety changes on our website. Unfortunately, we're informed that there are thousands of possibilities that credit card information can be stolen. Possible reasons are hacker may have hacked user's computer, skimming, and phishing attempts. Police informed us that hackers can steal credit card information off the user's computer by typing it on their computer/cellphone. While an investigation is still on going, we suggest customers to consider checking out via Paypal and/or to make sure that the computer being used to place any order online has internet security to avoid important information being stolen by hackers. We will try our best to resolve this issue, so Hair Stop and Shop customers can shop confidently again on our website. Please email us at [email protected] should you have any questions or other concerns.
Someone has to call this guys to order,their wig is fake and glossy. I received my wig yesterday I ordered online it's a wig mila,superglossy and shedding all over . Something is not right somewhere..
By Kemi A.
Response from Hair Stop and Shop· Jan 20, 2021
Hello Kemi, we are very sorry to hear that you are not satisfied with an item you ordered from us. Unfortunately, Hair Stop and Shop is only an online retailer. We do not have control over the product quality of the items. It is best to contact the manufacturing company regarding quality or color issues None the less, we do accept returns. Please send an email to [email protected] to request a return form and to get more assistance regarding return. Regards, James @ Hair Stop and Shop
I just want people to know that I purchase hair 3 times. Twice on my credit card and once on my husband and hair stop and shop used my credit card and my husband card for online purchases I contact for the manager to call me but never did- so if you are hit with fraud it’s hair stop and shop. I never used my credit card but this organization and that’s how I found out so BEWARE
By Sandy
Response from Hair Stop and Shop· Feb 12, 2021
We are very sorry to hear about this incident. We are working toward resolving this issue, and an investigation is still on going regarding this matter. Per our previous investigation, there were no trace of security breach found on our website. Our IT Department has made sure that the website is secure, and our payment gateway has also updated our card security system to make it more secure for card transactions. All card details given over the internet to Hair Stop and Shop site is encrypted using secure socket layer known as SSL. Customers' credit and debit card details are not saved and cannot be accessed by our employees or anyone. The website is secured with a Starfield Technologies Web Server Certificate. We are currently in contact with our payment gateway Authorize.Net, and have reported this crime/internet fraud to Belleville Police because this issue seems to be still happening after such safety changes on our website. Unfortunately, we're informed that there are thousands of possibilities that credit card information can be stolen. Possible reasons are hacker may have hacked user's computer, skimming, and phishing attempts. Police informed us that hackers can steal credit card information off the user's computer by typing it on their computer/cellphone. While an investigation is still on going, we suggest customers to consider checking out via Paypal and/or to make sure that the computer being used to place any order online has internet security to avoid important information being stolen by hackers. We will try our best to resolve this issue, so Hair Stop and Shop customers can shop confidently again on our website. Please email us at [email protected] should you have any questions or other concerns.
Amazing customer service and quality product. At first I doubt if it's quality and would be shipped right away thanks they never failed me and it is probably one of the reason I always get my orders on time. The customer service is superb too!
By Gelie
It is always hard to get in contact with anyone if you have an issue with your order. I sent them an email, they emailed me back days later, and right when I saw that they emailed me, I emailed them back again right away. It still took them forever to email me back, even though I emailed them back immediately. It just doesn’t make sense to me. I’ve also noticed some false advertisement. They say that you get a free thing of hairspray if you purchase something over $20, my last purchase was $50, and they never even gave me what was supposed to come with it.
By Ellissa G.
Response from Hair Stop and Shop· Feb 12, 2021
HI Ellissa, I am very sorry to hear about this incident. Yes, we did giveaway free Rosaroma Oil for orders $20 and above, and we're very sorry that you haven't received yours. We did started this promo on the week on thanks giving up to Christmas week while supplies last. It is possible that you may have not received the free Rosaroma Oil because the order may have been placed not outside of the promo timeframe. We do apologize again about it. Please email us at [email protected] should you have any other concerns.
Im from the uk and was nervous because i only read these reviews after i made my purchase. However the customer service has been really good and responsive and my package was shipped and got to the uk in less than a week. And the prices are lower that other websites so good experiance on that part . Its only a four star because my wig was stolen by royal mail i hope the postman enjoys his new lace-front wig at this point. (But thats royalmails fault not hairstopandshop)
By Chelle
Never had any issues regarding my credit card information being stolen. I have been a customer since 2018. Delivery to TX may take some time, but I always get my items. They send email if my item has ran out, so I have option to choose other colors, or change it to something else. This is the only online wig shop my sister and I buy from.
By Tameka D.
