MayrakiReviews of hairmayraki.com

Response from Mayraki· Dec 22, 2021

Hi, Thanks for the feedback and we apologize for your experience. May we have your order ID# please so we can investigate further your case? And it would greatly help if you can send an image of the allergic reaction to skin and rashes to [email protected]. We would also like to share further info about our products. Our products are indeed made of 100% natural ingredients but we also have always recommended to our customers to always do a patch test before using it to avoid allergic reactions. It just like when we apply raw aloe gel extracted from the plant’s leaves on our face. Again, we apologize that you have to go through such experience. We will personally look into your case as soon as we have the information that we need. Regards, Mayraki Team

Response from Mayraki· Dec 22, 2021

Hi Yos, Thank you for your feedback and we are sorry to hear about your experience. We want to share a little bit more about the anti-gray hair color restoring treatment. The treatment has its original color from herbal extract instead of transparent form. Thus, it the staining of hands. You can remove it immediately with a warm soapy water. It’s just liked what we have got on our hands after flower arrangements or some gardening works. We have always recommended that you can use gloves while using it and blow dry your hair to avoid stains on things that your hair may come in contact with. We at Mayraki, are always striving hard to make the best products that we can offer. Regards, Mayraki Team

Response from Mayraki· Dec 18, 2021

Hi Rashai, Again, we apologize for any inconvenience this has caused you. We already found your order ID# and your case is already escalated to management. We will update you through email after investigation. Regards, Kresta Mayraki Team

Response from Mayraki· Dec 16, 2021

Hi Myriam, Thank you for the feedback and we are sorry to hear about your experience. May we have your order ID# please so we can investigate your case? Furthermore, if you have emailed or contacted our customer service they may have suggested on what you should do with your hair. Again, we strive hard to help our customers with our products. We understand that not all customers are happy with the results. And we will take into consideration your experience to improve further not only our products but also our customer service, logistics and the over all performance of the company. Regards, Mayraki Team

Response from Mayraki· Nov 21, 2021

Hi Honey, Thank you for the feedback and we are sorry to hear about your experience. This is not what we want for you to experience. May we have your order ID# please so we can investigate further your case. This was an uncommon instance. Furthermore, we would like to share more information about the keratin treatment. This treatment has undergone all necessary lab tests and has been proven safe on all hair types. In fact, it has been proven to actually help improve shine as well as moisture levels. Most importantly, this product is made from natural extracts and is safe to use during pregnancy and on sensitive skin/scalp. We, at Mayraki always want the best for our customers and we are always looking in ways to improve not only our products but also our customer service, logistics, etc. Regards, Mayraki Team Update: Hi Honey, Can you please email us an image of the reaction you have experience to [email protected]? Please include the order ID# and address it to Kresta? We will wait for your response. Thanks, Mayraki Team Update: Hi Honey, We coordinated with Ria, and it looks like you returned your item to us. Ria will be reaching out to you once the returned items are confirmed by the warehouse team. We apologize for the delay of the refund. Regards, Mayraki Team

Response from Mayraki· Nov 15, 2021

Hi Tracy, Thank you for the feedback and we are sorry to hear that your experience did not met your expectations. We will do better in the future. Furthermore, we would like to share more information regarding the product. The anti-gray hair color restoring treatment restores the hair's natural hair color without the use of dye and pigments. Initially, you have to use it twice a day, for 3 to 4 weeks to achieve desired results. Once you have achieve the results, we highly recommend that you use it at least 1 to 2 times a week to maintain the results. The anti-gray treatment has its original color from herbal extract instead of transparent form. It’s just liked what we have got on our hands after flower arrangements or some gardening works. We suggest that you use gloves to avoid stains and to blow dry your hair to avoid stains that your hair may come in contact with after applying. Every brand has products that got unhappy customers, but in Mayraki we consistently do our best to improve on the product, formula, logistics, customer service, etc. Apologize for the experience that you have with us, we are always open to listen and improve on ourselves. Regards, Mayraki Team