MayrakiReviews of hairmayraki.com

Response from Mayraki· Feb 28, 2022

Hi, Thank you for the feedback and we are sorry to hear about the experience. May we have your order ID# please. The restoring treatment is made of 100% natural ingredients but there are some cases that people are allergic to ingredients such as pollen. We do still recommend that you do a patch test before using the product as stated in our website. Again, we are sorry for the said experience. We at Mayraki, are constantly making sure that we improve our products as well as our customer service, logistics, etc. Regards, Mayraki Team

Response from Mayraki· Feb 15, 2022

Hi, Thank you for the feedback and we are sorry to hear that our product did not met your expectations. Can you also provide your order ID# so we can take a look into it? Mayraki products are made of natural ingredients but it may also cause allergic reactions since there are people who allergic to some natural ingredients like pollen. We have clearly stated on our website that we always recommend that you do a patch test before using the product in your hair. We do not wish for you to experience such a case. We, at Mayraki, always do our best in improving not only our products but also our customer service, logistics, etc. Regards, Mayraki Team

Response from Mayraki· Feb 13, 2022

Hi Sue, Thank you for the feedback and we are sorry to hear that our product did not met your expectations. The Mayraki anti-gray hair color restoring treatment is made of 100% natural ingredients and is safe to use. Furthermore, the anti-gray hair treatment that restores the hair’s natural color without the use of dyes and pigments. A safe, non-irritating, and long-term alternative to artificial root cover ups. The Mayraki Anti-Gray Hair Color Restoring Treatment uses the power of the latest hair care technology to restore gray or white hair to its original color and nourish the hair from within. The sulfate-free, paraben-free, and vegan formula ensures a non-irritating and gentle effect on the hair and scalp. We know that not all customers would be happy with the results. But we also have been doing our best to improve not only our products but also our customer service, logistics etc. Regards, Mayraki Team

Response from Mayraki· Feb 6, 2022

Hi Michael, Thank you for the feedback and we are sorry to hear that our product did not met your expectations. As stated on our website, the anti-gray restore treatment has its original color from herbal extract instead of transparent form thus it causes stain. It’s just liked what we have got on our hands after flower arrangements or some gardening works. We have recommended that you can use gloves to protect your hands from stains. We have also stated in our website, to avoid stains on your pillow cases to blow dry your hair. Again, we are sorry that our product did not meet your expectations. Regards, Mayraki Team

Response from Mayraki· Feb 6, 2022

Hi Bettina, Thank you for the feedback and we are sorry to hear that our anti hairloss & hair growth shampoo kit did not meet your expectations. Our products are made of natural ingredients. And we have also stated on our website our shipping and return policies and it clearly states that we will not shoulder shipping returns. Again, we are sorry that this has not met your expectations. Regards, Mayraki Team

Response from Mayraki· Feb 16, 2022

Hi, Thank you for the feedback and we are sorry for the delays. As per company policy which is also stated on our website, returned item needs to be verified by our warehouse team that the product returned is new and in original packaging. Verification takes time and we apologize for this. Rest assured once it is already verified, we will refund your order. Refund process takes 7 to 10 business days to complete. We, at Mayraki always do our best to improve our services. And we will take into consideration this process. Regards, Mayraki Team

Response from Mayraki· Jan 13, 2022

Hi Nabila, Thank you for the feedback and we apologize for the inconvenience this has caused you. May we have your order ID# so we can investigate your case? Furthermore, we want to share more information about what happened to your hair. It is what we call hot roots. Hot roots happens when we select a lighter color on our previously colored hair or it occurs due to the heat from your scalp causes the color at the roots to develop faster than the color on the mid-lengths or ends, so the color at the roots has a lighter colour than the rest of the hair. To prevent this, you need to apply the dye shampoo from the ends to the lengths of your Hair first, avoiding your roots about 2-3cm, to allow the cooler parts of your Hair more time to process. Then go back and apply to your roots in the last. Also, a quicker resolution would be to mix the one you have on hand with the gray coverage leather black color with a ration of 3:1. Again, we are deeply sorry that you have to experience such thing. We always strive hard to make sure our customers are happy with the results as well as customer service, logistics, etc. We will wait for your order ID#. Regards, Mayraki Team

Response from Mayraki· Jan 4, 2022

Hi Meskerem, Thank you for your feedback and we are sorry to hear about your experience. Which product were your referring to? It would help us a lot if you can tell us what product you are using so we can also suggest some actions that you need to do. Again, we are sorry that your expectations were not meet. Here at Mayraki, we strive hard to improve our products as well as our logistics, customer service, website experience, etc. We do hope to hear from you soon. Regards, Mayraki Team