Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
413 reviews
HairmaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Hairmax (hairmax.com) has 413 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
413 approved reviews, newest moderated first
Great customer service. Very responsive and professional.
By Frank
Response from Hairmax· Apr 5, 2023
We appreciate you taking the time to leave us a 5-star review. We put a lot of effort into making our product/service as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it.
I have not seen any results yet. I've been using the Head band for approx. 1 month, so maybe it's too soon??? When will I start to see real results???
By Lisa B.
Response from Hairmax· Apr 4, 2023
Hello Lisa, Thank you for your review, We are here to help you with your regrow journey. We encourage you to consistently use the device for 26 weeks. 0-12 weeks ( No visible results ) results are not visible to the naked eye however the increase of blood flow in your scalp is generating a healthy environment for the next stage. 12-18 weeks you will see the decrease of sheading and stabilize hair loss. 20-26 weeks hair becomes thicker and new growth stage starts. We are here to assist you with your treatment should you have any questions a specialist will be on stand by to provide support 24/7 - 561-314-2430.
Customer Service is amazing. Within 2 hours, I received an answer to how to use the Accelerator 8 with minoxidil. I sure wasn’t expecting it that soon. Also the serum smells great and my hair isn’t full of static now. The shampoo and conditioner make my hair clean, tangle free and seem fuller as well as more manageable. I have what the beauticians call hair like corn silk so this is huge.
By KBelle
Response from Hairmax· Apr 3, 2023
Thank you so much for taking the time to send this! Everyone here at Hairmax loves to know that our customers enjoy what we do. We are always trying our best to make your experience memorable, and we're glad that we've achieved it!
I have begun to use the laser comb for two months, very satisfying result obtained. I use it daily basis.
By Ka L.
Response from Hairmax· Apr 3, 2023
“Thank you so much for taking the time to leave us feedback. We are so glad to hear that you love our product!
I’ve had two babies within the last 2 years and my hair was really paying the price. I’ve been using the Hairmax Shampoo and Conditioner for the past few weeks. My hair has never looked better. It’s full and thick and feels so much healthier. My hubby uses the RSN8 Scalp Serum and it’s cleared up the irritation on his scalp. Highly recommend these products. I just purchased the laser comb and can’t wait to get started with it!
By Marina V.
Response from Hairmax· Apr 3, 2023
We're glad you enjoyed our product, and we appreciate your response. We're extremely happy that you had a positive experience, and we're grateful for your feedback.
I waited two weeks to get my Laser cap in and when ups showed up I open the box and it was missing the cap. I tried calling them and they are closed. I called the number on the brochure and they can only help me if I want to purchase new product only. They told me to try and call back on Monday.
By Robert K.
Response from Hairmax· Mar 8, 2023
Hello Robert, We apologize for the delay as the call was during afterhours Saturday Feb 18, our team jump on the phone and collected your data within 48hr. We provided a replacement cap for your satisfaction this turnaround timeline is typically 24-48hr. We are looking forward to recording your success in the near future.
Should have read the review before purchasing the cap! Absolute wase of money. Found a crack on the casing when received and stopped charging after 3 months. The customer service did not even try to help solve my problem. I don't understand the poor quality considering the price
By JL
Response from Hairmax· Mar 8, 2023
Hello JL, We apologize for the following experience our warranty department takes pride is developing top quality low laser light devices. Please contact a hairmax specialist directly at 561-314-2430 we will communicate with you and find a quick solution to provide customer satisfaction.
I ordered HairMax when it went on sale in October of this year- from Nordstrom, a well-known and respected department store. I loved it and it was so easy to use. It is now 2 months and 2 days later and it won't charge. I've tried charging in the cradle and charging directly. Neither works. I will be calling Nordstrom tomorrow to see if I can return it, but I'm not hopeful that after 2 months they will accept a return. It was a huge splurge for me since I'm retired and on a very limited income. I rarely spend money on myself. I'm very discouraged. If I'm unable to return this I doubt I'll buy a HairMax item or I'll buy from Nordstrom in the future.
By MG/ME
Response from Hairmax· Mar 8, 2023
Hello MG, We are looking forward to assisting you with your hairmax device, please contact a hairmax specialist as they will be able to fix the device over the phone or start the process of your warranty replacement.
