Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
413 reviews
HairmaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Hairmax (hairmax.com) has 413 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
413 approved reviews, newest moderated first
Super helpful in supporting the device post-purchase. Great support!! Worth it.
By Juan D.
Response from Hairmax· Sep 20, 2023
Hello Juan, Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated.
Sorry, but FDA 'CLEARED' does not mean it is 'APPROVED'. ie guaranteed safe. There should be a warning to say those with any autoimmune problem should not use, or anyone who must avoid UV light. The UV light cannot be 100% safe. Generally, avoiding all UV light is important, especially those with fair skin..
By Christine
Response from Hairmax· Sep 19, 2023
Hello Christine, I hope this message finds you well. I wanted to provide some clarification regarding our product. We are proud to share that we have received FDA Clearance for both safety and efficacy. It's important to note that this differs from being FDA Approved, which is reserved for prescription drugs. Additionally, please be aware that we do not offer UV light treatment. Our lasers are exclusively medical-grade and designed for use on the scalp as intended. If you have any further questions or if there's anything else you'd like to know, please feel free to reach out. We're here to assist you.
I’ve been using the Hairmax 9 for a month this recent time. I use it everyday at night while reading. It has turned into pretty much an hour a night or more. I used it the recommended 10 minutes/3 times a week two years ago and the higher usage now is remarkably better. It’s not a chore to use. The results are so great I enjoy using it. It improves also the overall feel of your hair as well as increased thickness. Highly recommend if you are disciplined to use it.
By J S.
Response from Hairmax· Sep 19, 2023
It's wonderful to hear that you've had such a positive experience with the Hairmax Device! It seems like increasing the frequency of use has made a significant difference for you. Your dedication to the routine is truly paying off, and it's especially great to hear that you find it enjoyable. For anyone considering a similar approach, your recommendation and insights could be incredibly valuable. Consistency often plays a key role in the effectiveness of such devices, so your disciplined approach is commendable. Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated.
Through explanation to my question.
By Umer T.
Response from Hairmax· Sep 8, 2023
We greatly appreciate your feedback and are pleased to hear about your positive experience. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for being a valued customer!
I’ve just been using a month and so far not much difference. I’ll continue faithfully of course using the laser comb three times a week for about 10 minutes.
By Nancy M. E.
Response from Hairmax· Sep 8, 2023
Thank you for sharing your experience with us. It's great to hear that you've been dedicated to using the laser comb as recommended. Results can vary from person to person, and it's not uncommon for changes to take some time. Consistency is key, and we appreciate your commitment to the process. If you have any questions or if there's anything else we can do to support you on this journey, please don't hesitate to reach out. We're here to help in any way we can. Wishing you continued progress and success!
It was easy to order online and it didn't take it long to get to me. I like the products, I like how it makes my hair feel and look
By Tanya
Response from Hairmax· Aug 21, 2023
Thank you for the fantastic review! We put a lot of effort into making our product/service as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it.
Great. My order was sent out and received in a very timely manner. The shampoo and conditioner leaves my hair feeling soft and shiny. So far I am extremely happy with the results.
By Judy B.
Response from Hairmax· Aug 14, 2023
Thank you so much for giving us a 5-star review. This review made our day
Acceler8 Hair Booster is one of the worst products I have ever used. Sent message asking how to return product for a refund and never got a response. Terrible customer service!
By Janet L.
Response from Hairmax· Aug 7, 2023
Hello Larry, We're sorry to hear that you had a negative experience with our product/ return process. We take our customer service and quality very seriously, and we apologize for falling short in this area. We will investigate this further and take steps to improve our quality control processes. A Hairmax Specialist will be contacting you shortly for the return process.
