Hewlett PackardReviews of h30434.www3.hp.com

I just purchased a HP Printer. I had some issues setting it up. Connected with Customer Service Online, and they gave me a number to call. Wow, what an experience. They hooked into my computer remotely and found a virus that came in through my network. They worked with me for 3 whole hours, and fixed everything. Now mind you, there was a charge, because the issues I had was my own. However they fixed everything, and got the printer working properly on my computer. Absolutely a 5 Star Experience. I am so impressed, I will never buy another brand of Printers. Good Job HP.

I purchased a laptop from hp. I paid upfront. It broke in less than 6 months. I dont know why because it is completely dark/. I can not find a way to make this right

I placed an order with HP because their website indicated a 3 day delivery to my zip code, but tracking shows it has been sitting for the last 3 days at the same DHL facility in Virginia. It’s extremely disappointing.

I Purchased a HP 7220e printer. The instructions stated you HAD to use the cartridges that came with it to set it up. It wouldn't recognise them and after several attempts they appeared damaged. I tried to get in touch with HP but there are no UK contacts only phone lines abroad with very expensive charges or useless AI helplines! I now have A BRAND NEW USELESS PRINTER! Do not buy from this company!

Jeg har haft intet andet end problemer med HP LaserJet MFP M140w, siden jeg købte den for ca. to år siden, og til at starte med tog mod HPs tilbud om en månedlig abonnementaftale for tonerpatronerne. Da vores forbrug var faldende, valgte jeg dog efter nogle måneder at opsige abonnementet og i stedet købe originale toner patroner fra HP, og så startede alle problemerne. Printeren nægtede at godkende patronen, men blev ved med at komme med fejl omkring at abonnementet ikke var gyldigt. For overhovedet at få printeren til at fungere igen var jeg nødt til at geninstallere alt med hjælp fra HPs supportafdeling. De var meget hjælpsomme, men det var en større omgang at få printeren til at virke igen. Næste gang jeg skulle skifte patron, var den dog gal igen. Meget frustreret kontaktede jeg igen deres supportafdelingen igen, og vi måtte endnu en gang igennem en længere omgang for at få printeren op at køre. Jeg tænkte at nu må det være i orden, men nej -- ved næste skift af patronen var der igen problemer, og vi måtte igennem endnu et kald til support, der i øvrigt altid er flinke og hjælpsomme, men det er et frygteligt spild af tid, når man hver gang skal afsætte måske 1-1½ time for blot at få printeren til at fungere. Nu er vi så fremme ved, at jeg skulle skifte patron igen, og printeren melder at patronen ikke fungerer. Jeg må indrømme at jeg på dette tidspunkt er villig til bare at smide printer og hel ny patron ud i frustration over dette. Jeg har fra tidligere af haft opfattelsen af HP som et kvalitetsmærke fra deres lommeregnere til computere og printere, men ikke længere. Jeg kommer ikke til at købe et HP produkt igen.

I purchased an HP 17-ca1500na (Product Code 265281, Serial No. 5CG0289ZC1) and, despite treating it with care, the hinges failed, causing the chassis to separate from the display. This is a well-documented design flaw that many HP owners have reported online. I contacted HP Customer Relations and provided full details, including photos and proof of purchase. While they initially reviewed my case, their final decision was simply that my laptop is out of warranty, and they refused to offer a goodwill repair — despite the fault being systemic and not the result of misuse. This has been extremely disappointing. I had been considering upgrading to an HP Envy, but after this experience I will not be buying another HP product and will be advising others to avoid them too. A company of HP’s size should acknowledge and stand behind their design flaws, not leave loyal customers footing the bill.

I bought a new printer earlier this year/late last year and agreed to do the ‘Instant Ink’ replacement ‘plan’. It worked well to begin with, receiving new printer cartridges every month or so. I haven’t received any for several months now. I tried to contact HP re: the problem. No joy, just the run-around on their extremely unfriendly website! I urgently needed a new Black Ink Cartridge and had to resort to getting one from Argos, HP were somehow aware of this, and sent me an email re: it. I tried again to respond, given a 6 digit number to input, which was supposed to be valid for 15 minutes, what a total farce! It kept quoting it was invalid, checked it again, input again, all in vain! Tried changing my password as well. I haven’t got time to keep trying innumerable times on this totally incompetent, unuser friendly help page! Therefore I shall be cancelling my DD with them.

Service client inexistant. Aucune facture reçue après l'achat d'un PC portable Pavilion et ABSOLUMENT aucune aide sur le site pour visualiser ou obtenir la facture même avec toutes les informations et le compte client HP nécessaire. AUCUNE possibilité de contacter un service client : LAMENTABLE. Si vous achetez chez eux, ne le faites pas en ligne : après l'achat il n'y a plus personne pour vous !