GrowJoyReviews of growjoy.com

I was shorted a plant in my order. I received a note explaining there was an issue with the absent plant and I was credited reward points and free shipping to replace this plant. I just spent the last hour trying to navigate their site to 1. get past their new security to get to my account, which was very confusing because I registered with one email, but they communicated with my payment email, and 2. implement the said "reward points". No reward points were issued equalling the cost of the absent plant, and the site had trouble recognising the free shipping code. I am beyond frustrated with this company. Update - Joe was very courteous in his response to my dilemma. He offered to send out my choice of replacement plant that day, and did so. I received a lovely little plant with no further stress on my part. Thank you, Joe, for making this right.

Joe, I am looking for a ship date on my order before 7.8.2022 or I am requesting a full refund! The delay without any communication was unacceptable, even if it was a result of being short staffed. Revision to original review: Joe was tremendous at working through my issue and addressed everything quickly! My plants are beautiful and healthy.

I had a great experience - thanks! Despatched order when they said they would - pay attention to their despatch schedule - great quality plants. Will use again!

I purchased 3 Midnight Marvel Hardy Hibiscus plants for $56.85 on FEBRUARY 8th with an assigned shipment date of the week of June 12th. Today is June29th with NO PLANTS! They have had my money for 4 months!! I completed a form to inquire about where they were, but to-date have not received a response. Grow Joy has very poor communication abilities. If I wasn't to receive my plants on time, I should have received a phone call, or an email. Now it is almost July,and I ordered in February, and still no plants!!!

Plant was very healthy and ready to bloom. was packaged, with care. A lovely plant.

I ordered 2 types of coleus, finger paint and defiance, a white million bell plant, two red mandevilla, and a blue spruce sedum. They came very well packaged and in excellent health. They seemed a bit small at first, but once established in a pot, everything took off! (Except the sedum which hasn’t arrived yet). I’m very pleased and would definitely order from this company again!

GrowJoy has the best selection of plants! They had the heirloom tomatoes I was looking for! Great service and attention to detail! I will be ordering from them again!

Well, I'm sorry I didn't read these reviews before placing my order! Today is June 22 and I placed an order with them on June 16th. The order hasn't even been shipped yet!! What kind of company is this anyway??? I live in the Northeast and have a small growing window. Any reputable company would take that into consideration and SHIP the plants ASAP once they are paid!!!