Earl was awesome
Earl was awesome. I was having phone service issues that kept cutting off my chat and he still provided me with some great information via email to ensure resolution.
By Chris L.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
135 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As a leader in hydroponics equipment, we offer a range of items such as LED grow lights, grow tents, and HPS grow lights. Visit us online today at GrowAce.
GrowAce.com (growace.com) has 135 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
135 approved reviews, newest moderated first
Earl was awesome. I was having phone service issues that kept cutting off my chat and he still provided me with some great information via email to ensure resolution.
By Chris L.
Earl, was fantastic help, had my problem fixed very quickly and with the help of a picture knew exactly what to do. Thank you very much .
By Stephen M.
I needed assistance with my cart so I clicked the "Chat Now" button, fully expecting to get a message telling me to leave my email and wait. Instead, I was quickly connected with Jennifer, who then spent the better part of an hour assisting me and making sure my order was 100% correct. Thanks for being on point, friendly and professional, Jen; you are one of the main reasons GrowAce is such a great company.
By Mark
The person that helped me was Freddie. He was quick, helpful, and friendly, and within minutes he had completed my order and sent an invoice to me via email.
By Douglas R T.
Freddie was wonderful and very helpful throughout the entire process. Wonderful customer service
By Rodney N.
So far my experience with this company has been nothing but stellar. I had a small issue with my initial order, but Earl was quick to find a solution. I'll definitely be shopping here again!
By sean W.
I was help in Great manner.
By Marcus
Earl answered my question promptly, and to my satisfaction. Looking forward to purchasing the system next month.
By Jonathan