Grounding OfficialReviews of groundingofficial.com

Placed an order in April. Order # 165160. Contacted the company about returning the item because it didn't work for me. Per their website they will send a return shipping label but the customer service representative refuses to send one. They claim that I have to pay to return the item. One of the reasons I bought this item was because their web site stated they would send a return shipping label. They have stopped replying to emails and do not return phone calls. Company has responded and have settled the issue.

I contacted them 1 week after buying and told them it stopped working I wanted an exchange they’ve dragged it out and I raised a dispute with Klarna they scamminy sent me a message asking what I would like to do after 3 month I said a replacement they forwarded to Klarna so Klarna allowed them to take last payment so they now have £130 for a blanket that doesn’t work scammers These good reviews are made up

Update - I finally received the grounding sheet today - June 10. Quality seems nice and I’ll look forward to seeing if it improves my sleep and overall health. Giving three stars because the customer service experience needs major improvement. I shouldn’t have to go on a website like this and leave a one star review in order to get answers. In addition, they should also state on their website or email customers who buy the product in the United States that it can take weeks to be delivered. For me it took 26 days! This was meant to be a gift, but that obviously didn’t work out because it was so late in getting to me. I will update this review once I get my product…if I get the grounding sheet I ordered. I’m here on Trust Pilot because it seems that Grounding Official will respond to these reviews, and I’m so far not having any luck any other way of communicating with them. I ordered the product (order#168433) in mid-May and the item has still not shipped. The shipping label was created on May 16, but the package has not made it to FedEx in order to be shipped. I have reached out to customer support by email twice, reached out on Instagram, and called and left message once. No one has connected with me. I just want a status update, please.

I received my grounding sheet and pillowcase in February 2025 and wanted to give it a good try to see if it made any difference. I was excited and hoping to finally wake up refreshed and if not pain-free pain reduced. It has now been 4 months and zero effect. Another wasted effort.

I requested a return on March 31, 2025. Finally got a return label on April 14, 2025. My items were returned and accepted on April 28th. I am still waiting for my refund. I email weekly checking on my refund. To update my information: #163725 $58.49 #162560 $89.99 I would love to have my issue resolved and receive my refund ASAP Update: 07/09/25 They did confirm they found my order and assured me that my refund was being escalated. As of today - I have heard nothing. Still very unsatisified. Update: 07/28/25 Still no refund Update: 08/12/25 Still no refund - they say my return is still under review Update 09/11/25: I did receive an email stating that my refund was processing, but still no refund. Still hoping they do the right thing and just refund my money. 10/06/25 This was the email I received August 19, 2025. I sincerely apologize for the frustration and delay in communication. I completely understand how this experience has been disappointing for you. Please rest assured that your refund is already processing. We’re very sorry for the delay, we’ve been handling a high volume of orders and returns, but we’re doing our best to get everything completed as quickly as possible. Thank you for your patience and understanding, and I truly appreciate you bringing this to our attention. Warm regards, Grace, CS Grounding Official As of today, Oct 6th I still have not received a refund. My first order was on Feb 19 and the other on March 4. They received my return on April 28, 2025. Beyond frustrated. 10/23/25 Grounding official flagged my review as they didn't think it was based on genuine experience. I verified all my information with Trust Pilot. Hopefully they will do the right thing and just refund my money. 01/14/26 No refund - No communication

I returned a sheet to this company nearly 6 months ago. The return shipping cost me around €40 – about a third of the price of the sheet itself. However, the package was returned to me with a note saying the recipient (Grounding Official) had refused to accept it. I contacted the company, and they apologized and said they would look into a refund. Since then, I’ve followed up several times over the last 6 months. Each time, I received the same generic response: “We appreciate your patience, we are looking into it.” Over the past month, they’ve stopped replying altogether. At this point, I’ve lost both time and money. I’m very disappointed in how they’ve handled the situation and their lack of accountability. Update (2 month later): After I posted this review, Grounding Official contacted me and apologized once again. They asked for some information in order to process my refund, which I sent immediately. They thanked me and said they would handle my request “as soon as possible.” That was four weeks ago. I haven’t heard anything since, and no refund has been issued. At this point, it feels like they are just stalling. Apologies are meaningless without action. I’ve lost money, time, and trust.

Ho acquistato il tappetino e il tester per fare grounding mentre la federe l'ho restituita perché non funzionava con il peso della testa.Lo uso regolarmente da mesi quando sto ore seduta al PC ho molti meno dolori alla schiena e lo uso anche a letto appoggiandosi i polpacci sento un forte formicolio molto piacevole!

Esperienza favolosa. Dopo una settimana dormendo con il lenzuolo morbido e di facile installazione , mi sento rigenerata e più forte. Utile anche nel periodo mestruale. Complimenti👏🏼