Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
195 reviews
Groove PillowsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Groove Pillows, we believe that a good night’s sleep is essential for both physical health and overall well-being. Our mission is to create pillows that genuinely support your neck and spine, reducing discomfort and improving sleep quality. Unlike traditional pillows, our designs are carefully crafted with ergonomics in mind, featuring a unique groove and raised sides to ensure the correct alignment whether you sleep on your back or side. Every Groove Pillow is made from high-quality materials that are both durable and comfortable. We understand that no two sleepers are the same, which is why our adjustable 2.0 version allows you to customise the height and firmness to perfectly suit your personal needs. The original Groove Pillow, with its thoughtfully designed groove, ensures your neck stays in a natural position throughout the night. We also prioritise our customers’ experience beyond the pillow itself. Our dedicated customer service team is always available to answer questions, provide guidance, and help you get the most from your pillow. Thousands of satisfied customers have shared how Groove Pillows have alleviated neck pain, improved posture, and helped them wake up feeling refreshed. At Groove Pillows, we don’t just sell a product—we provide a solution that supports healthier sleep and a better life. Every pillow comes with a 100-day trial, giving you plenty of time to adjust and experience the benefits yourself.
Groove Pillows (groovepillows.com) has 195 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 24 reviews with 1 star · Clear filters
Pillow totally unsuitable. Made things worse. To add insult to injury there is no address to send back the pillow, they don't respond to emails and the telephone line does not work. So much for a returns policy. And now I find they have gone into liquidation and set up a new company which it seems does not want to know about returns. My advice is to avoid this company and its pillows like the plague.
By Bernie L.
Been trying to get a refund for several weeks. Still saying it could take another 10 days. In this day and age this is totally unacceptable This was my experience in December. I had to claim of my credit card to get my money back.
By Martin S.
This company will not refund you and will ignore you if you message them asking for a refund. I believe all these good reviews are a paid to review scam. Appalling
By Kayleigh M.
AVOID!! They do not honour the 100 day refund - they have closed the old company entity and started a new one. Funnily enough their email says they can start taking new orders but no mention of honouring refunds.
By Elena M.
I have requested to return my pillow under the agreed returns policy, and have been waiting almost a week without a reply! I initially emailed and followed the advice given, however, the pillow isn't suitable. This is unsatisfactory customer service, and I would appreciate a response regarding the best way to return my pillow and receive a full refund. I'm posting on here in the hope it will alert this company to respond!
By Mrs J.
I believed the hype (obviously)… most uncomfortable pillow I have tried.. bought 2 to add insult to injury… Trying to organise a return .. near on impossible.. need to spk to a human…when I phoned the number given ..a robot kept saying they were busy call back in 30 minutes… Which I did like a fool!!!! Want my money back .. ASAP ..
By customerjane
Response from Groove Pillows· Nov 20, 2023
Dear Jane, We apologize for any disappointment you've experienced with our product, and we appreciate your feedback. It's disheartening to hear that the pillow did not meet your expectations, and we understand the frustration you're facing in trying to organize a return. To expedite the return process and ensure a smooth resolution, we recommend reaching out directly to our customer service team at [email protected]. Our dedicated team is ready to assist you in arranging the return and addressing any concerns you may have. We value your satisfaction, and we want to make things right for you. Thank you for your patience and for choosing Groove Pillows. We look forward to assisting you promptly. Best regards, Dusan Customer Service Manager Groove Pillows
Groove pillows-do not trust all the hype on these. The people are nice but the product claims are not accurate. They are not suitable for a wide range of people as advertised. The pillow maybe ok for someone with a large frame but otherwise it’s too high and puts you in incorrect spinal alignment, it actually caused me a lot of neck pain as the tops of my shoulders were not on the mattress and my neck was in an unnatural position. Despite this the company charged for delivery and to return.
By Sue L.
Response from Groove Pillows· Nov 12, 2023
Dear Sue, We appreciate you taking the time to share your feedback with us regarding the Groove Pillow. We're sorry to hear that the pillow didn't meet your expectations initially, causing discomfort and neck pain. It's important to note that adjusting to a new pillow can take some time, and individual experiences may vary. While the Groove Pillow is designed to offer support and promote proper spinal alignment for a broad range of users, we understand that each person's comfort preferences are unique. To better understand your sleeping habits and provide personalized suggestions, could you please share whether you predominantly sleep on your side or back? We want to ensure that you have the best possible experience with our products. If you haven't already, we recommend giving the pillow some more time to see if your body adjusts to its design. Many customers initially find it different from traditional pillows but experience improved sleep after an adjustment period. If you have any further concerns or if there's anything specific you'd like assistance with, please reach out to our customer support team at [email protected]. We're here to help and ensure you find the right solution for your comfort. Thank you for giving Groove Pillows a try, and we hope to have the opportunity to enhance your sleep experience. Best regards, Groove Pillows Team
If there is 0 stars I would give them my pillow arrived open and does not look clean so I asked for exchange or refund put they keep making excuses send photos and many stupid things I did send photos then they ask me to send back and they ask me to pay for post avoid them big scam don’t ever buy from them
By nahla E.
