Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
29 reviews
GrooveHQSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.
GrooveHQ (groovehq.com) has 29 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 6 reviews with 1 star · Clear filters
They will just close your account down with no warning and no reason. Happened twice. They won't get back to you either. Can't take that risk as a business particularly as something so valuable as emails. Shame, as it's actually a great product
By Customer
Ridiculous service. I Planned a meeting with the Founder on Oct. 3. The Founder (Alex) never showed up. When I asked for a reason, he did not even apologize for the inconvenience and told us to look for another solution. Therefore, I would not recommend doing business with these guys.
By Enrique
When they do not feel like it they simply stop responding to your tickets. We asked them about the instagram integration they have listed on the homepage and they told us ‘we do not have any yet’ … but they actively advertise with it. But like mentioned, we are waiting 4+ weeks on a reply and they simply wont reply… kinda fraudulent
By Dominick
Was paying for $15/agent and they have increased to $25/agent without any warning/notification or maybe they can keep their existing paying customers by waving the extra charge free. But no. I am not staying with you guys anymore.
By Rap
Don't trust this website, they took money out of my bank without my authorisation, still trying to get a refund. They say you only learn by mistakes, I'm paying for mine. Leave well alone. Disgruntled person.
By gerald F.
Started out as, what I thought was a great service and company - I was wrong! Having used the service for well over a year with little change in the product or service, they introduce a 'new' system. Soon after and with a few weeks notice, completely changed their pricing structure to give us a 380% price increase to keep the same service. No way of exporting any ticket/KB information, no interest in helping and no issue with price increase like it was such a small increase. How can anyone trust a company that works like this? They see no issue in any of this. Customer services only answer the questions they want to. Absolutely disgusted with this company and how they have treated their 'loyal' customers. One of the worst companies I have ever dealt with. Have moved to Zoho Desk which is much better and MUCH cheaper for many more features.
By Julian
