Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
29 reviews
GrooveHQSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.
GrooveHQ (groovehq.com) has 29 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 20 reviews with 5 stars · Clear filters
We previously used Trengo, but switching to Groove HQ has been a game-changer for our team. This ticketing and mailing solution is simply outstanding. With its AI capabilities, our responses are faster and more organized. Additionally, the support is incredibly responsive, and the price is unbeatable. We highly recommend Groove HQ to any business looking to optimize their customer management.
By Nicolas
GrooveHQ is so great and easy to use. The UI is modern and use of automation makes managing your ticket system a breeze.
By Bryson S.
Groove was super easy to implement in our project. They have a bunch of prebuillt features that are easy to add or configure from their web interface. It was pain free to add and from our testing, looks fairly robust. Customer support is also super helpful and quick to respond. There was a cosmetic feature lacking from their software but after a quick chat with their customer support, they added the feature we were missing within a week!
By François D.
Great product
By KB S.
Ease of user and the interface is very user friendly.
By Cedrick Z.
If you judge support software by the quality of the way they offer you support , this is the right address. Also hardly any downtime since the day we started using Groove (december 2017!). And the whole product is frankly super easy to implement and get people onboarded on.
By Max
Groove has been a game changer for our Finance team! It has allowed us to successfully gain visibility into the various requests from our customers and is playing a huge role in team members being able to support each other more effectively! The Groove support team has been helpful when needed. Overall, we would recommend this platform to other businesses.
By Lauren K.
Better than the rest I have been using GrooveHQ for close to a decade and highly recommend it. It's lightweight, simple to use, very cost-effective, and has all the functionality (and more in some cases) than its counterparts. The team are great and the fact we continue to use GrooveHQ is the true mark of their quality.
By Jamie N.
