Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
39 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Groindoor is listed under Garden & Pond.
Groindoor (groindoor.com) has 39 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
39 approved reviews, newest moderated first
I also wish I had read these reviews…. Received one item with missing hardware. Emailed and spoke to Sarah multiple times. Now no one answers the phone or responds to emails. I used a debit card so I’m not sure I can do a chat back but will try…:-(
By Maria Reyes J.
After 1 week, no contact was made to me except to sell me more products. Forget about calling it gets you nowhere, emails get answered by Sarah, but she always has to look into it. Finally got my order after contesting the charges as fraudulent. Received my shipment but one of the C. F. Ls did not work properly. Amex give me full credit for the entire purchase. Caveat emptor.
By john J.
Terrible service. Been waiting for a year on a refund, and they will not answer me now. DO NOT order from this company.
By Bonnie R.
Ordered a 5gal bucket (45lbs) of fertilizer and a 13lb block of grow media for $74 in shipping. Media arrived and my fertilizer didn't. Contacted company via email and was immediately told that it was out of stock and a refund was immediately issued. Except they charged me $74 to ship a 13lb block of grow media. Contacted company again only to be ghosted. Bad company. Bad everything. I'm disputing my charges.
By Barbara R.
Damn, wish I had seen these reviews before I ordered. Placed an order for 2 items, paid extra for 2nd day FedEx. Package was shipped standard ground, and when it finally arrived I found they only shipped one item. DO NOT ORDER FROM THIS BUSINESS! Not going to waste any more of my time trying to get my money back. Should have been a simple business transaction….
By Robert H.
This company ripped me off!!! Do not use! $800 dollar charge and we never received our product. I cannot get through to customer service. Noone will return calls or emails.
By Jamie M.
I am impressed with the service and will definitely recommend to my friends.
By saher M.
Placed an order for 3 items only to get 1 item 2 weeks later called and was hung up on as soon as I gave my name emailed was told it was on its way wish I would have seen the reviews first but at least I got one thing I ordered
By Der D.
