Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
290 reviews
Grill CollectionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Grill Collection is listed under Garden & Pond.
Grill Collection (grillcollection.com) has 290 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
290 approved reviews, newest moderated first
Every thing was good
By Walter K.
Response from Grill Collection· Jul 16, 2024
Thank you for your feedback! We're delighted to hear that you had a positive experience with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
I was told my fryer would be delivered by a certain time and they assured me there wasn’t any issues. Come to find out 3 weeks later they had zero fryers to deliver. A total waste of my time.
By Jeremy B.
Response from Grill Collection· Jul 16, 2024
We apologize for the inconvenience and frustration this has caused you. We understand how important it is to receive accurate and timely information about your order. Please accept our sincere apologies for the misinformation provided and the delay in fulfilling your order. We're reviewing our processes to prevent this from happening in the future. If there's anything else we can do to make this right or assist you further, please let us know. Your satisfaction is important to us.
I was sent the wrong hose and you took it upon yourself to send a replacement does not even close to what I ordered
By Terry J.
Response from Grill Collection· Jul 16, 2024
We apologize for the inconvenience and confusion caused by receiving the wrong hose and then receiving the replacement not that close to what you ordered. This falls short of our standards, and we understand your frustration. Please provide us with your order details so we can promptly resolve this issue for you. We're committed to ensuring you receive the correct product as soon as possible. Thank you for your patience and understanding.
Grill works great and was as advertised. Delivery guy was helpful in putting it where I wanted it put/
By Gary
Response from Grill Collection· Jul 16, 2024
We're thrilled to hear that your grill is working great and that you had a positive experience with our delivery service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and appreciate your feedback!
Advertised and depicted a 'freestanding grill' (with column and base) but only sent me a head. Said I made a mistake un ordering - which i did not.
By FMK
Response from Grill Collection· Jul 16, 2024
Thank you for reaching out to us regarding your recent order. We sincerely apologize for the inconvenience caused by receiving only the grill head instead of the complete freestanding grill with the column and base as advertised. We understand how frustrating this must be, and we are here to help resolve this issue promptly. Could you please provide us with your order number and any relevant details or photos of what you received? This will help us expedite the resolution process. Once we have this information, we can arrange for the correct parts to be sent to you as quickly as possible or discuss alternative solutions to ensure your satisfaction. Thank you for your patience and understanding. We look forward to resolving this issue for you.
VERY HAPPY WITH ALL THE PRODUCTS I GOT!!
By Fabiola L.
Response from Grill Collection· Jul 16, 2024
Thank you so much for your kind words and feedback! We're thrilled to hear that you're very happy with all the products you received. Your satisfaction is our top priority, and it's always rewarding to hear that we've met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again. Have a fantastic day!
I ordered a stainless steel hinge and handle kit for my Prino XL grill. I was sent a standard steel hinge and handle kit. I called and explained the issue and was told my order was correct even though what I received was not what was described. I was told a supervisor named Matt would call me the next day to discuss with me. That was a week ago and still no call from anyone! I received an email last week saying they were looking into the issue and would get back to me shortly however I have still not heard from anyone!! It appears this is a very deceptive operation. They are using false advertising to make sales them completely ignore you. If you call and ask for a manager none is ever available and no one will call you back. You are fotmrced to file suit as your only hope for restitution. Please beware of this outfit there are plenty of reputable retailers you can find steer clear of this group.
By Ralph D.
I was apprehensive to buy such an expensive grill online and the team made my experience EXCEPTIONAL. The customer service was friendly and knowledgable and went above and beyond. Shipping was quick and delivery was hassle-free!! Thank you again!
By Jackie P.
