Excellent customer service during a …
Excellent customer service during a warranty issue on a paddle board. I highly recommend Julian and Green Water Sports!
By Jeff G.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
191 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
First and foremost we are active stand up paddlers and we ship SUP gear worldwide. Whether you are paddling on a lake, cruising down a river or slaying massive waves, we have what you need.
Green Water Sports (greenwatersports.com) has 191 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
191 approved reviews, newest moderated first
Excellent customer service during a warranty issue on a paddle board. I highly recommend Julian and Green Water Sports!
By Jeff G.
Was exactly what I was looking for
By Nat
Call them if you're thinking of buying - Julian will walk you through what you need and what your options are. They are nothing short of fabulous, they shipped my quickly when I made a mistake and they helped at every step of the way.
By Bungeedog
This shop was great to use. Attentive, helped me find the best solution to my needs. I would definitely use again. Ended up with a 14" Starboard Racer and electric pump
By Daniel P.
Couldn't be happier with the service and invaluable advice in selecting my purchase. Thanks!
By David B.
Julian helped me out with every step in the process with my complicated order! I would reccomend him to anyone! Ian D.
By Ian
I purchased a high end inflatable paddle board via phone order from out of state. This is my first SUP and a big purchase, so I was eager to get it right. Julian spent a relaxed half hour with me on the phone answering my many questions, carefully and clearly educating me in an unhurried manner. I called a second time with additional questions which Julian thoughtfully answered and I ordered the board. Since I was heading out on the road for vacation, Julian prioritized my shipment so it would be perfectly timed for me to pick it up at a stopover on the way to my destination. All went seamlessly. I then purchased an electric pump made by a different company from a different retailer, the only US company currently selling this brand new model. When I had trouble fitting the pump to the valve of my paddle board, Julian generously provided phone support to help me adapt the pump to my SUP even though he had no vested interest. And his solution was spot on. Finallly, Julian shipped my SUP with an included paddle and over two months later when a piece of hardware fell off the paddle, I sent Julian a photo and he immediately shipped out a replacement piece free of charge and provided detailed email support about how to install it on the paddle. As you can tell, I am a high maintenance customer. This is my first SUP and I wanted to get it right. Julian is amazing and I am certain there is no better company for paddling than Green Water.
By Jane
Offered a great package price and the service was superb.
By Candace in D.