GreenPartStore - John Deere Parts Super StoreReviews of greenpartstore.com

They SUCK Don’t BUY from them if you make a mistake EAT IT NO EXCEPTIONS Go direct to John Deere parts POOR CUSTOMER SERVICE

I usually dont like to post negative feedback. But I been ordering from this company since 2011. This year has been terrible. They want you pay extra for reasonable shipping times and still dont ship out for a whole week without even an email. You try to call them and they just tell you leave your name and number but they never call back. This used to be one of the best jd online dealers and is now a sham of a scam. They have lost me as a customer forever. My advice is deal with your local dealer and stay away from this once great place to buy things and now is a joke. Jd should shut them down.

If three was an option to rate this company as a zero (0) I would have. Stay away. Bought parts online. Two weeks later still no shipping. Called about 6 times all I get is a message saying they are too busy to take a call. Leave a message. Still no replies. Had to file a credit card dispute. These people are terrible. Do NOT do business with them. As a John Deere dealer one of there jobs is to keep our equipment running. That is a laugh. Run away from this store

Ordered a step for the zero turn I purchased from their parent company AHW LLC. Turns out the part doesn’t fit as they have not been keeping up with the frame changes from JD. Gave me an RMA charging me $23 for return freight. Told them it’s their error and I was not paying the $23. They then sent me an ups pickup order sending the label to UPS. Why you might ask? Because that way I don’t see the true shipping cost since it’s no where near the $23 they thought I would pay!!!! Probably 9.50 to return. I bought the mower from AHW but for almost $23 they just lost a customer. Talk about be short sighted? I hope management from AHW sees this and take action to stop these bad business practices. They are not sustainable.

Placed an order on a Holiday weekend and canceled it within 19 minutes of original order. Received a note from them 4 days later telling me that I could not cancel, as it was outside the 1 hour window for cancelation. I again sent the complete email chain, which include the original order, and the cancelation 19 minutes later. They refused to cancel. Plenty of other places to buy JD parts.

If I could give this 0 stars for a rating I would. This company is a fraud, need to be investigated by BBB and shut down immediately! You will receive wrong parts and they will take weeks to ship providing customers with a false sense of hope. DO NOT BUY ANYTHING FROM THIS COMPANY! You are better off paying the extra money and going to a local john deere parts distributer which will give you the service that is promised.

Ordered Frontier parts. $296 and parts arrived. Wrong parts. Will not take a return period. I asked for a list of mowers that this wrong part would fit so I could sell them myself on bay, and they did, listing several mowers, INCLUDING my make and model. They made the same error as I did. Still won’t take it back. All the people were nice, but …. Not good enough. I’ll never shop here again.

This is my 3rd order from them. The first two orders took a couple weeks to receive, but I was not in a rush, so not too concerned. My 3rd order was placed on March 10th, and I inquired, online, wrt status on March 17th or thereabouts. No reply. I inquired every couple days thereafter, and no response. I called and got the "we're busy helping others... leave a message". i did, twice and no response. 3rd phone call on March 26th, I got a customer service agent. I requested the order canceled due to poor customer service. I was told one item could not be returned due to policy, and another item required a 30% restocking fee. Mind you, the order has not shipped, and I've received no communication. Agent told me they dont have any record of my inquiries. I told the agent to cancel the order, and if they charge me anything, I will post my experience online as a warning to others. He said he'd cancel the order but charge me the 30% restocking fee on one of the items (that hadnt shipped). He also said he confirm cancelation via email. Still have not received the email. So here is said "warning ". Recommend staying away from this company.