GreenPartStore - John Deere Parts Super StoreReviews of greenpartstore.com

I ordered parts on November 12. I got a note on November 19 that the products had "SHIPPED" on November 12 (yes, 7 days earlier) from their warehouse in Watseka, IL to their warehouse in Watseka, IL! It sat in their warehouse for 3 more days before the USPS received it. So GreenPartsStore shipped it from their warehouse X to their warehouse Y where it sat for 10 days, then USPS delivered it from Watseka, IL to College Station, TX in two days. All the while my equipment is down! This is done so they can FORCE YOU TO PAY for commercially reasonable shipping times.

Ordered a part from the website. 2 weeks later I haven’t heard anything so sent an inquiry to customer service. The next day got a reply that the price of the part I ordered has more than tripled the price and they want me to pay the difference to get the part. I questioned this and they said that is their policy and there no way around it. I can buy this part for the same price at my local dealer. This green parts store .com is out to just rip people off. Highly recommend to not buy from them.

I attempted to buy a "cover" for my 175 lb John Deere broadcast spreader to keep moisture out. went to Green Parts Store web site and typed in what I was looking for. Their website has almost no pictures so I relied upon their site to find what I was looking for. I order the "cover" and the cover to the gear box arrives. Ok, mistakes happen, but what happened next completely surprised me. This "Jeremy B" from "Customer Service" essential says I'm SOL and I can ship it back to get a refund, less the original shipping. Instead of offering to correct what is clearly a problem with their website, that is the response I get. BUYER BEWARE I guess.BTW, it is a $21. part for which they lost a customer over.

Horrible , they cant deliver my parts , they can not cancel my order , they can not change my order, I have to call 800 number , 800 cant do anything but call the dealer and tell them to deal with it , again they can not change my order or cancel it , out of no were same guy call me saying they can have parts picked up only if I pay again I already paid and now i have to waste gas driving to the dealer and pay again, should of ordered from amazon in the first place this is a headache I will never order anything from John Deere again, amazon parts are the same price and they will actually be delivered

I was out of the country and ordered some part to arrive 20 November 2024. I asked them to ship them close to that date and paid in September. They shipped immediately anyway and 3 parts on the $700 order were wrong so I paid to ship them back in mid December. They only refunded 50% and kept the other $112 as a restocking fee. I find this unacceptable. They apparently have a 30 day return policy, not much time if you order maintenance parts months ahead of time and only realize when you come to install the parts which is almost always more than 30 days later when maintenance is due.