GrecellReviews of grecell.com

I ordered two GRECELL power stations directly from the company’s website because they were offering it at an excellent price. I received an order confirmation email along with tracking information, so I reasonably believed my purchase had been accepted and was being shipped. A full day after I placed the order — long after receiving the confirmation and tracking information — GRECELL contacted me to say they were canceling my purchase. I emailed them asking them to honor the price they had advertised and at which they had already accepted my order. They never replied. This was especially frustrating because I purchased the power station because I actually needed it, and after receiving confirmation and tracking information, I stopped looking elsewhere and expected GRECELL to fulfill the order. Mistakes in pricing or fulfillment can happen. What bothers me most is how GRECELL handled it: confirming my purchase, providing tracking information, canceling it a full day later, and then completely ignoring my email when I asked them to honor their advertised price. A great sale price means very little if a company won’t honor the purchase after confirming it. Based on my experience ordering directly from GRECELL, I would not purchase from them again. UPDATE: In spite of the fact that THEY canceled the shipment (against my wishes) they STILL CHARGED MY CARD. NEVER purchase from GreCell!

I ordered the GRECELL Portable Power Station 2200W and it does not work. I have been emailing them consistently for over a month with no response. This is the recording when you call the number at their website: “I’m sorry you can’t leave a message because the person you called has a voicemail box that hasn’t been set up yet, good by”. I'm questioning if they have gone out of business with zero customer service.

I had a very disappointing experience with Grecell that I think other buyers should be aware of. In 2023, my wife purchased one of their lithium rechargeable batteries for about $800. Due to a change in plans, we never ended up using it and stored it safely indoors. Two years later, I went to use it for the first time, and it would not charge at all. Completely dead. When I reached out to Grecell, they immediately pointed to the expired warranty and offered no assistance whatsoever. No troubleshooting, no goodwill support—nothing. As I looked into the issue further, I learned that this type of battery can enter a state where it won’t charge if left unused for too long and may require a “jump start” to recover. That’s a serious limitation for a product like this, and it was never disclosed at the time of purchase. I even took the battery to a Batteries Plus store to see if they could help revive it. They told me that due to the way the unit is built, they couldn’t access the internal lithium cells, so they were unable to jump start it. So the supposed fix isn’t even realistically available to customers. At this point, we're left with an $800 battery that has never been used and cannot be used. This experience raises two major concerns: A product design that allows complete failure from normal storage, without clearly warning the customer. Customer service that offers no support or accountability once the warranty period ends, even for what appears to be a known issue I would strongly encourage potential buyers to think carefully before purchasing. This was an expensive and frustrating lesson, and we will not buy from Grecell again.

Placed my order on Jan 18. It is now Feb 3. According to the shipping label they created on Jan 19 the order still has not been shipped. Their web sites says 1-2 day processing and it has been 16 days. Contacted them and they said it was still delayed due to weather. Shipping label is from California, I'm in Idaho....great Weather between both places.

Order placed 1/18/26, shipping label created 1/19/26. Tracking still shows label created, USPS awaiting item. I contacted customer service by email on 1/26/26 and was told to continue waiting. Today is 2/2/26 and the USPS still has not received the item.

I had to purchase an ac charger because it was not packaged with the T1000 I received as a gift.

Scam commisson.

I need help, i sent an email and no answer I will return the complete unit tomorrow