Great Wolf LodgeReviews of greatwolf.com

Terrible terrible place went to great wolf in Webster they over charged me and refuse to give my refund they are now telling me that the payment that my husband made with his card in his name was refunded to my card in my name which is why they charged me again because they refunded his payment first off why would you refund a payment just to retake secondly you can not legally refund me someone else payment that is fraud

Terrible experience at great wolf lodge. My mom took 3 of my kiddos. One of them got a bad fever. My mom ordered a thermometer and asked someone at the front desk to bring it to her. They refused. My son with a fever was in no condition to leave the room. So she had to leave him in the room with the other kids to go get the thermometer. It doesn't matter how cool your stuff is if you don't care about the wellbeing of your guests.

GWF promoted itself as family and kid friendly but offers no recycling for all the plastic food and drink containers. Think about all the plastic hundreds of people generate in one day. What could be more friendly than wanting the world kids inherit environmentally sound? They brag that water is recycled, but the threat from plastics is worse. Besides food/drink containers, there is all the Chinese-sourced, plastic, souvenir junk, specifically designed for kid-appeal and necessary to utilize some attractions, and destined for landfills. Food options are highly repetitive, sugar and fat filled, processed foods that are for most part, pre- made and reheated. I suppose it's clearly, profit driven reason for existing, excludes any sense of responsibility or consideration for provision of food or environment.

It was so very dirty. There was food on the floor everywhere even in the stairwells. I went for my son's birthday.So we got the birthday pass and all the extras. This was my first time playing the wand game with my son.The last time I followed him around and helped him. We were excited that there was a new game but the new game was not near as fun or as challenging as the last one. Fighting the dragon on the old game was actually difficult. And beating all the quest was challenging. This one we finished in a day and it's the only game they have now. This was extremely disappointing because we were both looking forward to the game. It was also freezing in all the hallways. The doors were left open. It was so cold even in the water park. The arcade is crazy overpriced. I spent so much money there and for my son's sixteen thousand tickets there wasn't even any cool prizes for him to pick out on the higher level. They also charge for parking now, which used to be free. It just seems like a huge money grab now without all the fun. We were extremely disappointed. We used to love to go.And I was so excited to go for his birthday this time but we ended up very disappointed.

This year, instead of giving my grandchildren more toys, I chose to give them an experience. I selected Great Wolf Lodge, even knowing their last visit was not perfect, because the children were unaware of the issues—they only knew they had fun. As a retiree, spending this kind of money on a gift is significant, so I wanted this experience to be special. Unfortunately, once again, there were numerous problems that should never have occurred. Well in advance, I completed all paperwork stating exactly the amount I was willing to be responsible. My daughter understood all other charges would be their responsibility. I reserved a family suite with two queen beds, pull out sofa and patio. The reservations were originally in my name so I called in advance to change the reservation name to my daughter’s. During that call, the representative, unknown by me, misspelled her last name. As a result, when my daughter attempted to check in, she was unable to do so. Although she showed her ID and requested the correction, staff initially could not resolve the issue. Eventually, a staff member was able to assist, but later it was discovered that the incorrect spelling remained in the system. On two separate occasions, employees at the bucket restaurant refused to provide her food because the name still did not match and treated her very rudely. She experienced the same problem when trying to make a purchase in the lobby store Although I made the name change and updated the phone number and email prior to arrival, I was the person who continued receiving all Great Wolf Lodge messages. This was not corrected until after check-in. At check-in, my daughter was offered a room upgrade that was supposed to include two bunk beds, a queen bed, and a pull-out couch. She was told the room was being finished and would receive a text when it was ready. After waiting 30 minutes, the room was still unavailable, and the family went to dinner. Two and a half hours later, with no communication, my daughter returned to the desk and was initially ignored. Eventually, a staff member handed her a slip of paper with “159” written on it—no explanation or apology provided. The "upgraded" room did not have a sofa. It had two small bunks and one queen bed, which was insufficient for six people--3 adults and 3 children. This forced my oldest granddaughter to leave and drive home both nights. This is unacceptable. A $10 “upgrade” should never result in receiving less than what was originally booked. Additionally, the beds had no blankets, and there were only 4 pillow for 6 people. Upon entering the room, they noticed a strong unpleasant odor. The sheets smelled of marijuana and cigarettes. There were cigarette butts scattered on the patio along with trash left behind. The sheets were described as disgusting, and a dirty bandage was found on the bathroom counter. The room was clearly not cleaned properly. Finally, my six-year-old granddaughter went down a slide and landed directly in feces, which understandably caused significant distress. This should never happen in a facility designed for children. Since returning home, both of my 3 year old granddaughters have been diagnosed with yeast infections--the exact diagnosis they received after their visit in July. I have written more emails than I can count trying to get some solution with no solution. This is our last visit to Great Wolf Lodge.

They did great but if you book as a large party expect to be spot up in two rooms.

Held my “deposit”. There were no damages in the room.

I paid for a room in grey Wolf Lodge I was not able to go so I cancelled 3 days before.so I asked for my refund and they denied they own me 589.00 dollars.and they refused they don't deserve a start at all,so these place are thieves.there so hungry for money that they steal from customers