Great Jones Property ManagementReviews of greatjones.co

Michael was absolutely amazing! I viewed a house in the morning and by that night I was approved for a house. The fastest process I have ever experienced.

I was having so much difficulty navigating the rental process, especially during COVID since everything is either online or through an app. However, I was able to reach a leasing agent at Great Jones, Michael Weiss, and he is the best! He answers his emails in less than 24 hours, sometimes even right away. He even gave me a call and walked me through the application process. He stayed in contact with me and kept me informed about everything going on, and because of his help I’m moving into a place in less than a month. Thanks Michael!

I wish I could give them negative stars because the people are trash for a company. They bought my fiance house from the previous landlord and gave her 30 days to move after sending the letter two weeks in giving her two weeks to move. Which she still moved in time. They put an eviction on her a month and a half after she moved forcing us to hire an attorney. Please run from these folks, terrible communication, hard to talk to a person, their lawyers never returned any calls. These folks are a horrible excuse for a company. Please take my advice if you want to do yourself a favor

Worst rental experience of my life. They breached the lease after I moved across the country, leaving me with 2 options, choose another GJ property or find another home- after I had traveled 4 days and had furniture arriving. House was inhabitable for 2 weeks. Bathtub rained water into my living room, ruining my leather couch, heat and gas were out for 6 days in the dead of winter, no correspondence. I constantly have to oversee people coming to fix things, doing terrible jobs and then others coming. In the 9 months I've lived here, I've had Maintence people out sometimes weekly to fix major issues with the home.

It is my belief that Great Jones Property Management is scamming people out of application fees. I filled out and paid for an application to rent the property a month ago. In that time I have only received a couple of form emails from Great Jones, nothing indicating the status of the property or my application. The form emails stated that if I had any questions to reply to them. I did have a question about my application and replied, but did not hear back. I called the company several times over several days but there is no way to get through to an actual representative or even leave a message. I sent a couple of emails to the address on their website and have not heard back from them. The property that I applied for is no longer listed, so I assume it is now rented, without any real correspondence from Great Jones. I am out $50 for the application as I will not be doing business with this company. If this is not a scam, then they are unprofessional and their lack of communication is a big red flag to any potential tenant. There is no way I'd start out a relationship with a landlord that is impossible to get a hold of. I reported Great Jones to the Better Business Bureau and ask anyone else that has had a similar experience to do so. We deserve or money back for services that are not rendered.

Do NOT use this company! Do NOT use them! I can not believe that they are still in business. Unbelievable. They NEVER answer any calls and do not respond to your email at all or it takes days! This company is a scam and I will be reporting them to every site and place I can find. Never dealt with such a frustrating company where you cannot talk to anyone and you cannot resolve or do anything because there is no one there at the other end

When I considered switching management of my townhouse to Great Jones, I checked reviews and at that time I saw a lot of negative reviews from tenants but not from landlords so I decided to give this company a try. Big mistake! You can reach the regional manager directly only before you sign the contract. After that you need to leave any inquiry or request to general support email and you could receive a response in a few days or never. This company uses the cheapest contractors to do any repair which means no quality or warranty. AC was repaired 4 times within 18 months by different companies under Great Jones supervision and I was charged again and again. Nobody cared to get condo association permission to do the job so it cost more than $3000 to pay through Great Jones to these AC companies and then more than $2000 to redo everything again according to condo association requirements. GJ interested tenants not paying on time so they could charge a late fee which they kept and which exceeded the monthly management fee, then delay payment to the owner by 2 months. After tenants leave, Great Jones requested to do repairs to make my condo "livable" again so they can list it for rent. Estimate was more than $4000. They used a security deposit to pay for last month's rent, so any damage caused by tenants was not covered. Cleaning, repainting all walls, cleaning/ replacing carpet, buying new washer and dryer as tenants took my old washer and dryer away, plumbing repair, countertop replacement, blinds, door stops, etc. Everything was destroyed by tenants and they paid nothing. Great Jones decided that it is much easier to charge owner than tenants as they already left. Great Jones never did walk through to record the existing condition of the condo when the contract was signed, so there was no way to prove what damage was done by tenants. There was no way to reach anybody from Great Jones directly. I got a local phone number but it always forwarded to voicemail, and I needed to wait days to get any return calls. Even if local property manager Alex Varcheski promised me some money for repair and missing washer and dryer, I never got it. After all repairs were done, GJ agreed to list my property for rent but with conditions to reduce price by 2% for every week on the market, so if they were not able to rent my townhouse within a month, lease would go down by 8%, and this reduction was not negotiable. I would highly advise against getting any business with Great Jones. This is the worst property management company.

Latchel was great. Toilets backed up as well as tub and sink. They had a plumber at the house at 9:45 pm. Communication the entire time. As bad as having backed up plumbing is all the latchel representatives were amazing.