Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
597 reviews
Great Jones Property ManagementSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. For too long, property management has been something to endure, not enjoy. We’re taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. So property investors can thrive. So residents can love where they live. In everything we do, we want to change property investing and management for the greater.
Great Jones Property Management (greatjones.co) has 597 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
597 approved reviews, newest moderated first
The company works quickly and stayed in contact with me. They helped through every step of the process.
By Minnie W.
Response from Great Jones Property Management· Nov 21, 2022
Minnie Wilson, thank you for sharing your positive experience!
I have still not received my lease renewal, which i understand Great Jones has been trying to contact the owner without success but not having this makes me uneasy as I would like the correct names on my lease and to know my new lease terms. Other than that, Great Jones has been a great property manager and really strives to answer maintenance request promptly.
By Phoebe
Response from Great Jones Property Management· Nov 21, 2022
Phoebe, we're glad you had such a wonderful experience with us!
Very good company. Easy to pay rent. Any problems they handle right away
By Monique
Response from Great Jones Property Management· Nov 21, 2022
Monique, thank you for sharing your positive experience!
If i could put no stars I would this is absolutely the worst company to deal with GOOD LUCK TRYING TO GET A HOLD OF ANYBODY I HAVE BEEN CALLING FOR OVER A WEEK SMH I PAY A MONTHLY SERVICE FOR WHAT??? I AM JUST COUNTING DOWN THE DAYS UNTIL THE LEASE IS OVER WITH SO I CAN ESCAPE THIS NIGHTMARE!!!!!!!!!!!! MONEY IS MISSING NOT ADDING UP (IM AN OWNER) EVERY MONTH ITS SOMETHING DIFFERENT ON MY TRANSACTIONS REPORT ... JUST AVOID THIS COMPANY ALL TOGETHER
By Jesimarye G.
Response from Great Jones Property Management· Nov 10, 2022
Hi Jesimarye Garcia, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
Kevin assisted and got us air promptly. Ashley was very informative and prompt In communicating with me as well. Thank you for the service.
By Jaimi
Response from Great Jones Property Management· Nov 21, 2022
Jaimi, thank you for sharing your positive experience!
I really feel that this great jones isn't for me.
By Kironde
Response from Great Jones Property Management· Nov 11, 2022
Hi Kironde, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better.
Great Jones is one of the best rental management agency I’ve ever worked with. They are very caring and go through extra mile to make sure residence and property owners needs are met. I appreciate everything they have done for me during my stay.
By Monique
Response from Great Jones Property Management· Nov 21, 2022
Monique, thank you for sharing your positive experience!
We have been pleased with Great Jones Management. When we have had any maintenance issues they are quick to get a technician out to resolve it. There was a glitch with their third party payment system recently for our account and took action to help me resolve it quickly.
By Sarah
Response from Great Jones Property Management· Nov 21, 2022
Sarah, thank you for sharing your positive experience!
