The people who work here are what makes…
The people who work here are what makes the credit union awesome.
By Steven
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
607 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
607 approved reviews, newest moderated first
The people who work here are what makes the credit union awesome.
By Steven
Everyone always helpful
By customer
From starting my auto loan application online to finishing up with a banker in person just a few days later, the whole experience was very pleasant and headache-free. I would definitely recommend Great Basin to my friends and family.
By customer
It was a smooth process on our loan application for our vehicle. Were happy with it.
By customer
Excellent, knowledgeable, east
By customer
Only reason I'm trying to borrow the money I can put a down payment on a house or fix my mobile home up thank you
By Clay E.
They trying to work with costumer step by step.
By customer
New Custumer to this bank and I absolutely love it, the staff is warm and helps with anything you need. The atm machines never spit out the money even if it’s a little folded and I like how it shows the quantity of each bill. So happy.
By Gabriela