I am new to the great basin family but…
I am new to the great basin family but I can honestly say they are so professionally efficient it's amazing
By Paul W.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
607 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
607 approved reviews, newest moderated first
I am new to the great basin family but I can honestly say they are so professionally efficient it's amazing
By Paul W.
I love GBFCU. Everything just seems easier. I definitely recommend them over the big banks.
By Jonathan D.
Applied for a car loan, was approved & funded in 24 hours! Super easy online application & nice people to to do business with.
By customer
I would like to Express my true gratitude and appreciation for letting become a Great Basin family member. It was such an easy process and all that I've come in contact with, online and by phone I have been treated with nothing but the upmost respect and professionalism!!! Thank you so very much!!! I look forward to doing business with you all for years to come!!
By Aaron Lee M.
I was treated with respect, and my experience with the employees that were dealing with me, was pleasent and very professional.
By Steven
From the front office staff, to loan officers, etc: Top notch service. Thanks!!!
By Keith W.
Excellent Customer Service
By Liz E.
GBFCU has been great and assisting me with my auto loan and CC account. Customer Service is excellent!
By Stella T.